Job description

Diagnostic Report Tracking Specialists (RTS) supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by following up on diagnostic results for VHA/VBA cases daily; following up on results requested by QA or the managers and investigating No Shows for diagnostic appointments. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.

Additional Duties and Responsibilities

• Pull reports from Facility portal and send to uploader
• Respond to voicemails and emails within 24 hours
• Investigate on diagnostics over 48 hours late
• Review diagnostic reports matching in OMS
• Leave comments for each call made or follow up with Facility
• Call Veteran to verify if they completed their test. If Facility says they have not done so then also to confirm correct Name and DOB
• Receive diagnostic mail
• Confirm diagnostic is uploaded in OMS
• Manage Facility online web portals for diagnostic reports
• Faxes ROI forms per Facility request to their medical records department
• Follow up QA request for late Diagnostic reports

Requirements

• High School diploma or GED equivalent required; some college preferred
• Knowledge of medical terminology
• Advanced multi-tasking skills
• High levels of organization, time management, job prioritization, multi-tasking and interpersonal skills necessary to provide effective work atmosphere and to develop as well as to maintain a productive working relationship with staff members, veterans, physicians and VA
• Effective and concise communication skills necessary to provide information in a courteous and comprehensive fashion (oral and written) with the goal of positive resolution(s)
• Proficient working knowledge of Microsoft Word, Excel, Outlook and Power Point

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: One location

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