Assist the Associate Vice President of Enrollment Management, Scholarships and Financial Aid in the administration of the Student Financial Aid Department. Reports to Associate Vice President of Enrollment Management, Scholarships and Financial Aid.

Additional Basic Function – if applicable:

Examples of Duties:

Duties/essential functions may include, but not be limited to, the following:

Provide leadership, coordination, and supervision for operations and systems functions involved in the University Office of Scholarships and Financial Aid through a team of professional, and support staff; oversee personnel.

Work closely with Associate Vice President of Enrollment Management to establish department goals, objectives, and strategies; develop programs and activities to accomplish goals, improve the image of the university, and attract and retain students.

Work closely with Associate Vice President of Enrollment Management in strategic planning activities for the department and make recommendations concerning utilization of staff, procedural modifications, operating budget needs, publications, and purchase requisitions consistent with departmental objectives and activities; develop annual student aid packaging and awarding guidelines.

Assist Associate Vice President of Enrollment Management as needed with annual audits, program reviews, FISAP, IPEDS reporting, university HEERF reporting, fiscal reconciliation and other reports as required.

Ensure compliance and consistency with all federal, state, and university policies and regulations related to student aid; consult with department staff to provide technical support and interpretation of policies and regulations.

Lead internal and external communications for financial aid information in a proactive manner to include managing a website, financial aid portal content, and informational brochures.

Serve as technical operations liaison with various university offices to ensure resolution of inter-departmental procedural conflicts and timely administration of student scholarships and financial aid.

Serve as liaison with third party software vendors and Division of Information Technology.

Develop, test, and implement Kent State customizations based on university and academic policies, and guidelines and standards from federal and state agencies.

Develop and maintain collaborative relationships with academic units, administrative offices, and external partners to ensure timely administration of financial aid.

Resolve and respond to complaints regarding systemic operations and systems concerns involved in the administration of scholarships and financial aid.

Evaluate technical needs and enhancements used in financial aid administration and incorporate improvements and modifications when appropriate.

Serve on various departmental, divisional, and university committees.

May manage all office functions in the absence of the Associate Vice President of Enrollment Management, Scholarships and Financial Aid; represent the Associate Vice President of Enrollment Management, Scholarships and Financial Aid at professional meetings and in university committees as needed.

Perform related duties as assigned.

Additional Examples of Duties – if applicable:

Minimum Qualifications:

Master’s degree in higher education administration, public administration, business administration, or a relevant field. Six or more years of progressively responsible technical experience in student financial aid in higher education to include two years of supervisory experience.

License/Certification:

Knowledge Of:

Student information systems and budgeting *

Personal computer applications, including Microsoft Office Suite

High-level and detailed understanding of integrated systems *

Skill In:

Written and interpersonal communication

Analysis, problem-solving, and project management *

Adhering to deadlines

Ability To:

Work closely with and demonstrate sensitivity to individuals with diverse backgrounds

Provide leadership and direction to the department

Keep current with changing policies in federal, state, and institutional aid programs *

Multi-task while managing multiple projects and assignments

Think strategically

Preferred Qualifications – if applicable:

Assessments:

Asterisk (*) indicates knowledge, skills, abilities which require assessments

Working Conditions / Physical Requirements:

Working Schedule:

Additional Information:

Must pass a security check.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.