• Conduct core group of mandatory trainings on a regular basis for direct support staff. Work with managers and supervisors to maximize attendance and compliance.
• Assess training and orientation needs. Address knowledge and skill gaps among employees at all levels and analyze the skills that the workforce as a whole requires to allow the organization to accomplish its strategic goals and objectives. Assists in the setting of strategic goals related to the learning and development of staff.
• Map out training plans, design and develop training programs as needs are identified. Purchase and/or create and prepare educational aids and materials and deliver training.
• Provide train-the-trainer sessions for internal subject matter experts in order to help them develop the instructional skills necessary to share what they know with others in the organization.
• Coordinate and train agency trainers on various topics an deploy training opportunities as needed.
• Research and manage the procurement of outside trainers and/or external educational resources, such as online or video training solutions. Negotiate pricing, schedules, times and training material. Identify opportunities and facilitate the process of sending employees to off-site training classes when appropriate.
• Communicate available internal and external training opportunities. Develop and maintain agency training schedule, registration process and tracking plan to address licensing and funding compliance.
• Manage and maintain in-house training facilities and equipment.
• Facilitate training initiative and committee to develop professional development curricula to address training needs.
• Assess training and orientation effectiveness by determining the impact of training on employee skills as well as assessing how it affects indicators, such as employee satisfaction, turnover and performance. Provide Senior Leadership with summary of progress.
• Keep current with advances and trends in learning theory and training methods by attending additional training. Incorporate new concepts into training delivery as appropriate to maximize learning opportunities and skill development.
• Develop, facilitate and coordinate value added professional development opportunities for various level of staffing including but not limited to GAIN, Leadership Series, Supervisor Bootcamp, Permanent Connections
• Continuously evaluate and refine training curriculum, updating and changing with new information, materials and/or teaching methods as necessary.
• Participate in the development of training/education-related policies and procedures.
• Participate as a member of the management team. Serve on various internal and external committees as requested.
• All other duties as assigned.

• Conduct annual audit reviews of each division, working closely with program management to ensure their understanding of the regulations and the licensing process.
• Provide quality improvement reports to the Vice President of Quality and Organizational Impact on a quarterly basis.
• Keep current on new initiatives set by various funding sources and accrediting bodies by attending outside trainings and events.
• Communicate compliance activities and philosophy to employees through in-service training, division meetings, and other presentations.

• Four or more years of work experience in a position that includes designing and delivering training.
• Experience in human services field.
• Bachelor’s degree in Communications, Education, Training, Human Resources or related field or a combination of education and previous work experience as a trainer.

• Initiative, motivated, and creative.
• Ability to understand and teach a variety of subjects, including becoming certified to teach CPR, First Aid, Blood Borne Pathogens, De-escalation, management skills, etc.
• Dynamic speaking and group facilitation skills; ability to effectively present information in a clear manner, demonstrate procedures and respond to questions.
• Excellent written skills; ability to design “how to” instructions or manuals.
• Knowledge of adult learning styles. Flexibility to change delivery and approach, materials and content of presentations to engage audience.
• Practical knowledge of instructional design theory and implementation.
• Familiarity with a variety of training methods and techniques.
• MS Office proficiency.
• Outstanding organizational skills and follow through.
• Ability to work collaboratively with all levels of the organization.
• Ability to be flexible with work schedule at times in order to offer training early evening and weekend hours.
• Proficient understanding of work performed throughout organization and how it contributes to agency mission and goals.

What We Do MHA (Mental Health Association) helps people live their best life. We provide access to therapies for emotional health and wellness; services for substance use recovery, developmental disabilities and acquired brain injury; services for housing and residential programming, and more. With respect, integrity and compassion, MHA provides each individual served through person-driven programming to foster independence, community engagement, wellness and recovery. Why It Matters The youth, adults, seniors and families we serve want the same things in life as anyone: to have friends, work, go to school, have meaningful relationships, express themselves (and be heard), and be accepted in their community for who they are. With our help and resources from a caring community, people can live their potential, in their community, every day. How We Think Starting in the 1960s, MHA’s groundbreaking efforts and advocacy helped to transition people away from institutional living to a life in our community. This became a model for the deinstitutionalization movement. Today, our leadership continues to advance awareness of mental health conditions and needs at local, regional and national levels. We drive compassionate care for those challenged by mental health, developmental disabilities, substance use, homelessness, acquired brain injury and more.