Director of Student Success, NOVA Online
Job description
Reporting directly to the Associate Vice President of eLearning, the Director of Student Services, NOVA Online (NOL) will develop and improve quality virtual services and experiences to help our students meet their academic goals. Areas of responsibility include enrollment management, virtual student services, student life/development, academic counseling, success coaching, social media marketing, and online tutoring for NOL and Shared Services Distance Learning students. The Director of Student Service at NOL is responsible for finding new and innovative ways to meet the needs of NOVA students by engaging, connecting, and referring students to appropriate resources needed to help them succeed inside and outside of the virtual classroom.
Duties and Tasks:
- Supervise NOL Student Services staff with disparate roles and tasks.
- Develop and implement a vision for robust, innovative student services for online students that support enrollment, engagement, and retention.
- Support to the faculty and others in managing students with non-academic issues that may negatively impact student performance and success.
- Resolve student complaints about online courses, partnering with faculty services staff.
- Academic Affairs liaison for Enrollment Management and Student Success departments with Service-Level Agreements to the campus which may include Financial Aid, Registrar, Veterans and Military Services, Advising, Accommodations, Financial Stability and Advocacy Center, ADVANCE coaches, College Steps, university representatives, and International Student Services.
- Serve on college leadership bodies, including representing NOL on the Deans of Student Success Work Group and Academic Affairs Leadership Team, playing a role in directing college policy and practice in student services, and ensuring effective implementation of those policies and practices for the online environment.
- Publish and present on NOL Student Services innovations.
- Serve as a member of the NOL Management Team, providing general leadership to the entire NOL staff.
- Special assignments may be required to perform other duties as assigned.
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
- Creativity and vision, and ability to lead diverse staff in pursuing that vision.
- Knowledge of trends and issues in online learning, student services, student development, and social media marketing.
- Ability to effectively navigate complex student and faculty issues.
- Commitment to outcomes assessment and ability to effectively track and analyze outcomes of student services activities and to apply assessment results to improve practice.
- Commitment to excellent customer service and ability to organize staff work processes, training, and expectations to ensure excellent customer service is consistently delivered.
- Excellent written and oral communication skills.
- Comfort working in a fast-paced environment managing multiple competing priorities.
- Ability to use current social media platforms, learning management systems, online conferencing software, online chat, and web 2.0 tools.
- Willingness to learn emerging social media platforms.
- Outstanding attention to detail.
- Master’s degree awarded by a regionally accredited institution.
- Experience in higher education.
- Experience in supervisory roles with responsibility for both personnel and budgets.
- Doctoral degree in field related to higher education, adult education, counseling, student services, or a related field. Qualifying degree must be awarded by a regionally accredited institution.
- Three years of experience in a community college setting.
- Five years in supervisory roles with responsibility for both personnel and budgets, including experience supervising professional or teaching faculty, classified staff, and student staff.
- Demonstrated record of leadership in delivering student services to diverse and multi-cultural populations of students.
- Experience with online learning preferred.
- Experience with Social Media Marketing preferred.
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest.
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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