Job description
Spalding Consulting, Inc. is seeking a Documentation & Training Specialist in Patuxent River, MD - Hybrid Spalding Consulting, Inc. is a professional services company delivering cutting-edge solutions to the Department of Defense since 2001. Our expert-level solutions include software development, information technology, program management, financial management and business intelligence services. Spalding Consulting offers competitive compensation, career development, flexible work schedules and excellent benefits.Position Type: Full - Time
Work Site: Patuxent River, MD - Hybrid
Work Location: Hybrid On-site and Telework (see COVID-19 procedures below)
Come join our team as we support a large 5-year IT government contract for the Naval Air Systems Command!
**COVID-19 Procedures: On-boarding will require 1-2 visits to Patuxent River, MD. Training will be virtual and telework maximized/permitted to the greatest extent possible, however training/tasking will require on-site work at least 2 days per week. Future on-site/telework requirements/schedules may change as additional client direction is received.
Essential Functions:
- Compiles, formats, edits, and maintains technical documentation and user guides in support of software applications/programs.
- Translates technical information into clear, readable documents.
- Works closely with the technical team to learn and understand the functionally, features, and applicable tips and tricks within the NAWCAD Business Operations performance metrics environment.
- Creates new user accounts and troubleshoots user account issues.
- Assists with analyzing and troubleshooting software application problems/issues.
- Train users on the functionality and features of NAWCAD Business Operations performance metrics environment as applicable to their organization and usage.
- Responsible for designing and developing training plans and materials including briefings, handouts, training handbooks, job aids, visual aids, training scenarios, and web-based tutorials.
- Schedule, plan, and conduct training, including one-on-one training, formal courses, workshops, and seminars. The audience will vary from 1 to 500 participants.
- Other duties as assigned or required.
Required:
- 3 years' experience providing technical documentation support.
- Experience providing software training/customer support highly desired.
- Experience with technical customer support ticketing systems desired.
Must be eligible to obtain a Secret clearance. Active Secret or Interim Secret is preferred.Requirements to obtain a clearance include US Citizenship, security investigation, etc.
Education:
BS/BA degree and 3 years related experience OR AA/AS degree and 7 years related experience OR HS and 9 years related experience.
Spalding Consulting, Inc. is committed to providing equal employment opportunities to all applicants and employees. We will not discriminate against any employee or applicant on the basis of race, color, ethnic origin, national origin, creed, religion, political belief, sex (including pregnancy), sexual orientation, gender identity, marital status, age, military status, physical or mental disability, or any other legally protected basis, in accordance with applicable federal, state or local laws. Spalding Consulting, Inc. is an Affirmative Action/Equal Opportunity Employer and encourages minorities, women, disabled, and veterans to apply for job openings within our company.
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