Electronic Health Record Regional Administrator
Full Time
Houston, TX 77023
Posted
Job description
Under the supervision of the Deputy Regional Director, the DSHS Electronic Health Record (EHR) Regional Administrator will perform senior-level consultative and technical assistance work related to the incoming DSHS Electronic Health Records (EHR) system. Work involves planning and coordinating the regional transition of public health service documentation from a wide range of legacy systems to the new DSHS EHR platform. Work requires providing consultative services and technical assistance to regional leadership, program staff, local public health entities, community organizations, and the general public. Serves as the regional superuser and will serve as the lead for all EHR-related implementation in the Public Health Region (PHR) and is responsible for providing ongoing direction, training and technical assistance to others on the use of the system post-implementation. Diagnoses, troubleshoots, evaluates and/or escalates user issues and provides customer service support to resolve issues. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions:
(30%) Performs technical oversight, training, research, planning, program assessment and administrative activities related to the implementation of the DSHS Electronic Health Records (EHR) system in the PHR. During the system design, development, and implementation phases, serves as the primary point of contact for the DSHS EHR Project Manager on regional inputs and assignments related to the DSHS EHR project. Oversees distribution of project information, tracks assignment statuses, and produces project status reports. Following system deployment (expected July 2023), serves as the regional subject matter expert on the implementation and ongoing operational use by staff and patients of the DSHS EHR. Expected to work across programs and be onsight in regional clinics during different phases of planning and implementation.
(25%) During the system design, development, and implementation phases, performs analyses of operations in preparation for the migration from regional documentation into legacy systems to documentation in the DSHS EHR. Identifies potential migration risks and prepares reports to outline findings and make recommendations for mitigation. Following system deployment, receives, analyzes and triages tickets related to any regional program staff issues in integrating the DSHS EHR into their operations and workflows. Maintains up-to-date and accurate ticket status and documentation for projects and escalated tickets and takes steps at the regional level to address process issues which impact high levels of unresolved issues. Builds and maintains strong working relationships with the central office DSHS EHR Coordinator to ensure the timely and effective escalation of tickets and with regional leadership, managers and team members to meet EHR operational needs.
(25%) Participates in the development of statewide procedures, standards, and manuals related to the use of the DSHS EHR. Conducts training and provides guidance to regional staff on the use of the DSHS EHR. Engages staff through well planned and effective change management activities. the DSHS EHR to regional staff and garners support for its implementation across the PHR. Consults with regional leadership to resolve barriers to successful implementation and ongoing DSHS EHR use, identify training needs and develops resources to meet these needs. Recommends approaches to regional and central office leadership to promote the effective use of the system.
(15%) Analyzes DSHS EHR performance data to help ensure PHR staff compliance with system policies and procedures, statutes, and rules; and recommends corrective action(s) as needed. Analyzes regional and statewide processes and variations in the use of the EHR across PHR programs and develops action plans to improve system implementation. Prepares administrative reports and studies and performs specialized research projects on the PHR’s use of the DSHS EHR. Collects, organizes, analyzes, and/or prepares materials in response to DSHS EHR implementation or system-use data requests for their PHR.
(5%) Other duties as assigned. Performs emergency response duties or other related work as assigned, which may require alternate work schedules.
(30%) Performs technical oversight, training, research, planning, program assessment and administrative activities related to the implementation of the DSHS Electronic Health Records (EHR) system in the PHR. During the system design, development, and implementation phases, serves as the primary point of contact for the DSHS EHR Project Manager on regional inputs and assignments related to the DSHS EHR project. Oversees distribution of project information, tracks assignment statuses, and produces project status reports. Following system deployment (expected July 2023), serves as the regional subject matter expert on the implementation and ongoing operational use by staff and patients of the DSHS EHR. Expected to work across programs and be onsight in regional clinics during different phases of planning and implementation.
(25%) During the system design, development, and implementation phases, performs analyses of operations in preparation for the migration from regional documentation into legacy systems to documentation in the DSHS EHR. Identifies potential migration risks and prepares reports to outline findings and make recommendations for mitigation. Following system deployment, receives, analyzes and triages tickets related to any regional program staff issues in integrating the DSHS EHR into their operations and workflows. Maintains up-to-date and accurate ticket status and documentation for projects and escalated tickets and takes steps at the regional level to address process issues which impact high levels of unresolved issues. Builds and maintains strong working relationships with the central office DSHS EHR Coordinator to ensure the timely and effective escalation of tickets and with regional leadership, managers and team members to meet EHR operational needs.
(25%) Participates in the development of statewide procedures, standards, and manuals related to the use of the DSHS EHR. Conducts training and provides guidance to regional staff on the use of the DSHS EHR. Engages staff through well planned and effective change management activities. the DSHS EHR to regional staff and garners support for its implementation across the PHR. Consults with regional leadership to resolve barriers to successful implementation and ongoing DSHS EHR use, identify training needs and develops resources to meet these needs. Recommends approaches to regional and central office leadership to promote the effective use of the system.
(15%) Analyzes DSHS EHR performance data to help ensure PHR staff compliance with system policies and procedures, statutes, and rules; and recommends corrective action(s) as needed. Analyzes regional and statewide processes and variations in the use of the EHR across PHR programs and develops action plans to improve system implementation. Prepares administrative reports and studies and performs specialized research projects on the PHR’s use of the DSHS EHR. Collects, organizes, analyzes, and/or prepares materials in response to DSHS EHR implementation or system-use data requests for their PHR.
(5%) Other duties as assigned. Performs emergency response duties or other related work as assigned, which may require alternate work schedules.
Knowledge Skills Abilities:
Knowledge of local, state and federal laws and regulations relevant to Health and Human Services, Office of Inspector General and of the principals and practices of public administration and management.
Knowledge in project management and prioritizing multiple project deliverables, work processes, and timelines.
Skills in analyzing and evaluating complex program policy and operations issues.
Skill in assessing learning needs of and training adult learners on technical concepts and systems.
Skill in developing and evaluating guidance and procedures, to assess risk and develop contingency plans; and to make recommendations and decisions.
Skill in project management techniques.
Skill in the use of Electronic Health Records.
Skill in the use of standard office equipment and software including Microsoft Office Suite.
Skill in leading staff work processes, setting priorities, and monitoring progress.
Ability to serve as an agency spokesperson in matters related to project management and operations.
Ability to analyze and solve problems and make decision that will impact overall business operations.
Ability to organize and develop work plans, coordinate administrative assignments, and adhere to strict deadlines.
Ability to interact in a professional manner and present to DSHS senior executive and regional leadership, stakeholders including local health entities, healthcare providers and technical staff.
Ability to plan, assign and track completion of the work of others, and influence others to perform required tasks related to EHR use.
Ability to communicate effectively in written and oral form and be polite, courteous and discreet.
Ability to adapt easily to changing conditions and work responsibilities.
Ability to work comfortably with people of widely different styles, educational levels and technical knowledge and skill levels.
Ability to think strategically and creatively to develop workable solutions to complex problems.
Ability to work independently within the context of role expectations and responsibilities.
Knowledge of local, state and federal laws and regulations relevant to Health and Human Services, Office of Inspector General and of the principals and practices of public administration and management.
Knowledge in project management and prioritizing multiple project deliverables, work processes, and timelines.
Skills in analyzing and evaluating complex program policy and operations issues.
Skill in assessing learning needs of and training adult learners on technical concepts and systems.
Skill in developing and evaluating guidance and procedures, to assess risk and develop contingency plans; and to make recommendations and decisions.
Skill in project management techniques.
Skill in the use of Electronic Health Records.
Skill in the use of standard office equipment and software including Microsoft Office Suite.
Skill in leading staff work processes, setting priorities, and monitoring progress.
Ability to serve as an agency spokesperson in matters related to project management and operations.
Ability to analyze and solve problems and make decision that will impact overall business operations.
Ability to organize and develop work plans, coordinate administrative assignments, and adhere to strict deadlines.
Ability to interact in a professional manner and present to DSHS senior executive and regional leadership, stakeholders including local health entities, healthcare providers and technical staff.
Ability to plan, assign and track completion of the work of others, and influence others to perform required tasks related to EHR use.
Ability to communicate effectively in written and oral form and be polite, courteous and discreet.
Ability to adapt easily to changing conditions and work responsibilities.
Ability to work comfortably with people of widely different styles, educational levels and technical knowledge and skill levels.
Ability to think strategically and creatively to develop workable solutions to complex problems.
Ability to work independently within the context of role expectations and responsibilities.
Registration or Licensure Requirements:
N/A
N/A
Initial Selection Criteria:
Bachelors degree from an accredited college or university with major coursework in information technology, health information management, healthcare informatics, epidemiology, public health, health science, medical business and/or office technology, or related field.
Experience with health information management systems (HIMS), EHR, or EHR like systems (e.g., NEDSS, TWICES, etc.) that contain, or track health related information required. Prefer at least two-years' experience in the development and/or implementation of and/or software training on an EHR system/HIMS.
Experience in public health, healthcare, or other related experience preferred (practice or academia setting acceptable).
Experience preparing business/technical reports or documentation (e.g., procedures, business processes, project documentation, test plans, solution/decision recommendation documents, etc.) preferred.
Bachelors degree from an accredited college or university with major coursework in information technology, health information management, healthcare informatics, epidemiology, public health, health science, medical business and/or office technology, or related field.
Experience with health information management systems (HIMS), EHR, or EHR like systems (e.g., NEDSS, TWICES, etc.) that contain, or track health related information required. Prefer at least two-years' experience in the development and/or implementation of and/or software training on an EHR system/HIMS.
Experience in public health, healthcare, or other related experience preferred (practice or academia setting acceptable).
Experience preparing business/technical reports or documentation (e.g., procedures, business processes, project documentation, test plans, solution/decision recommendation documents, etc.) preferred.
Additional Information:
Req 542400
This is a temporary grant funded position that is expected to end on 6/30/2023. Contingent upon available funding, it may be extended 6 - 12 additional months. Temporary employees are entitled to accrue and use vacation and sick leave under the same conditions as employees in regular positions. See the benefits package at ERS.Texas.gov
Employee must provide transportation and DSHS verifies driving eligibility including current driver's license. Must meet immunization policies.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Req 542400
This is a temporary grant funded position that is expected to end on 6/30/2023. Contingent upon available funding, it may be extended 6 - 12 additional months. Temporary employees are entitled to accrue and use vacation and sick leave under the same conditions as employees in regular positions. See the benefits package at ERS.Texas.gov
Employee must provide transportation and DSHS verifies driving eligibility including current driver's license. Must meet immunization policies.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
MOS Code:
OS; YN; YNS; 611X; 612X; 641X; 712X; OSS; PERS; 8U000; 16GX; 60C0; 63G0; 86M0; 86P0; 88A0; 88B0 For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx
OS; YN; YNS; 611X; 612X; 641X; 712X; OSS; PERS; 8U000; 16GX; 60C0; 63G0; 86M0; 86P0; 88A0; 88B0 For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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