Job description

Employer Specialist - Job Number: 222535
Organization: OU - Center for Public Management
Job Location: Oklahoma-Norman
Schedule: Full-time
Work Schedule: Monday - Friday 8:00 am to 5:00pm
Salary Range: Targeted salary $15.75 - $16.00/hr based on experience
Benefits Provided: Yes
Required Attachments: Resume, Cover Letter

***To apply for this job you MUST go to, jobs.ou.edu and click on, "External Applicant." Next, look for the search field that you can enter a job number into, enter, 222535, this will let you review the job and apply.***

Job Description:
If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

The Employer Specialist serves as the point of contact and problem resolution for Oklahoma employers on all topics, processes and procedures related to child support enforcement. Duties include but are not limited to:

• Processes documents related to medical support and income withholding received from employers, non-custodial and custodial parents, and Child Support Services personnel.
• Update the Oklahoma State Information System (OSIS) to document the status and type of medical coverage, payments, employee hires and terminations, employee bonuses, and other various topics for each child support case.
• Resolve case related issues and problems received from internal and external child support customers.
• Serve as point of contact for employers and insurance plan administrators and initiate contact with employers as needed to review medical support and incoming withholding.
• Partner with Child Support Services to complete specialized projects.

This position requires a background check that involves a national search and fingerprint search to be eligible for employment. Results of the completed background check will be provided to the funding sponsor for their records.
Job Requirements:

Required Education:

• Bachelor's degree, AND:
• 24 months professional experience in child support, social government services, or office based customer service.

Equivalency/Substitution:

• Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 72 months of related experience.

Skills:

• Ability to speak, read and write clear, concise English
• Proficient in Microsoft Office
• Detail oriented for accuracy of data and information
• Customer service skills
• Must be able to perform basic data analysis
• Composition and proofreading skills
• Strong initiative to solve problems
• Ability to read and interpret legal documents

Advertised Physical Requirements:

• Ability to engage in repetitive motions including movement of the hands, wrists and fingers.
• Ability to communicate with others and receive complex information
• Ability to view databases and computer screens.
• Ability to lift objects up to 25 lbs.
• Must be able to enter data into a complex database on a daily basis.
• Frequent exposure (50 to 60%) to physical and/or mental stress or discomfort caused by deadlines and busy periods. Long periods of sitting and or standing.

Departmental Preferences:

• 12 months professional experience with social services or payroll or insurance benefits

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
Hiring contingent upon a Background Check?

• Yes

Job Type: Full-time

Pay: $15.75 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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