Job description
- Ensure that customers receive prompt, courteous, and effective service.
- Greet customers and assist them with any inquiries they may have.
- Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
- Drive the sale of technicians' time to meet departments sales forecast.
- Consult with customer on applicable service specials.
- Prioritize required services, and be prepared to provide options upon request.
- Document declines for services and ask for follow-up on future service considerations.
- Establish and maintain a close relationship with the customer.
- Keep customer informed on completion times, service expenses, and possible changes.
- Remain involved with delivery of vehicle to customer.
- Ensure customer has a positive dealership experience.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Spend quality time building relationship with the customer.
- Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
Requirements:
- Service Advisor/Writer experience.
- Dealership experience is preferred.
- Respect, Honesty, Integrity with a strong work ethic.
- Team Player and open to new ideas.
- Willingness to learn.
- Pre-employment physical and drug screen.
- Reliable transportation.
- Must have computer proficiency.
- Valid driver's license.
We are a locally owned and family business where we treat our customers like a member of our family. So, if you have the skill set, desire and personality to help make us one of the area's leading automotive retailers and are willing to work hard then we want to hear from you.
About AutoGrowl Staffing:
AutoGrowl Staffing is locating the best candidates on behalf of multiple partners that are leaders in their respective markets and industries. We save time both for candidates and partners by conducting initial introduction conversations with applicants to coordinate in-person interviews with hiring managers across the country and place the best fit to hire for every role.Looking for hiring help at your dealership? https://www.autogrowl.com/automotive-staffing-intake-formOther industries please reach out to garrett@autogrowl.com
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