Job description
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High school diploma or equivalent required.
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One (1) year customer service experience required.
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Experience or training in basic building/facilities maintenance tasks required.
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Experience or training in MS Office Applications including Word, Excel and Outlook required.
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Experience providing administrative support preferred.
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Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
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Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
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Safety and Security - Knowledge of safety and security practices and procedures. Ability to instruct the public in and promote safe and secure operations.
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Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
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Communication - Effective written and verbal communication skills to perform group presentations, tactfully discuss issues, and listen to and understand complex information/situations. Ability to work with all levels within the organization, facilitate communication, and effectively document related activities.
Rarely
(1 - 10% of the time)
Occasionally
(11 - 33% of the time)
Frequently
(34 - 66% of the time)
Continually
(67 – 100% of the time)
CLIMB - SCAFFOLDING
CARRY 2-handed,60 or more pounds
LIFT (Floor to Waist: 0"-36") 60 or more Lbs
LIFT (Knee to chest: 24"-54") 20 - 40 Lbs
ENTER & EXIT VEHICLE/MACHINERY
SQUAT Repetitive
LIFT (Knee to chest: 24"-54") 40 - 60 Lbs
LIFT (Knee to chest: 24"-54") 60 or more Lbs
LIFT (Waist to Eye: up to 54") 40 - 60 Lbs
LIFT (Waist to Eye: up to 54") 60 or more Lbs
LIFT (Overhead: 54" and above) 0 - 20 Lbs
LIFT (Overhead: 54" and above) 20 - 40 Lbs - Rarely
LIFT (Overhead: 54" and above) 40 - 60 Lbs
LIFT (Overhead: 54" and above) 60 or more Lbs
SIT
CLIMB – LADDER
CARRY 2-handed, 0 - 20 pounds
CARRY 2-handed, 20 - 40 pounds
CARRY 2-handed, 40 - 60 pounds
SQUAT Static (hold >30 sec)
LIFT (Knee to chest: 24"-54") 0 – 20 Lbs
LIFT (Knee to chest: 24"-54") 20 - 40 Lbs
LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
LIFT (Waist to Eye: up to 54") 20 - 40 Lbs
PUSH (40 - 60 pounds force)
PULL (40 - 60 pounds force)
PUSH (60 or more pounds force)
PULL (60 or more pounds force)
WALK – LEVEL SURFACE
WALK - INCLINE
CLIMB - STAIRS
CARRY 1-handed, 0 - 20 pounds
LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs
LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs
BEND FORWARD at waist
KNEEL (on knees)
REACH - Forward
REACH - Upward
PINCH Fingers
CRAWL (hands & knees)
ROTATE TRUNK Sitting
ROTATE TRUNK Standing
PUSH (0 - 20 pounds force)
PULL (0 - 20 pounds force)
PUSH (20 - 40 pounds force)
PULL (20 - 40 pounds force)
STAND
MANUAL DEXTERITY Hands/wrists
FINGER DEXTERITY
GRASP Hand/Fist
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