Job description

Are you a people person with sharp technical skills and an outgoing and positive attitude? We are seeking an energetic, self-starter IT Field Technician to help us support our fireworks showrooms.

IT Field Technicians are the hands-on support for multiple field locations. They will be responsible for installation, configuration, support, and proactive maintenance of systems hardware, software and networking infrastructure. They build relationships, exhibit empathy, and provide a high-level of support to their sites, and keep them running in top shape.

Responsibilities:

• Act as the hands-on support on end-user requests for hardware and software for showrooms and offices in your region
• Evaluate adherence of showrooms to the company technology standard, create a task list for remediation of any gaps, and work with the corporate office to create a region-wide plan that ensures showroom technology is maintained to a high level of excellence
• Configure and set up new installations of point-of-sale systems and infrastructure
• Install and maintain networking cabling, switches, and Internet connections in a clean and organized manner
• Proactively monitor and keep your showrooms operational, acting swiftly to remediate any problems
• Actively communicate with Regional Managers and site staff to ensure awareness of your support or maintenance activities
• Be an advocate for Phantom’s ticketing system, ensuring that all work that comes in has an associated ticket for tracking and communication purposes
• Implement IT infrastructure projects
• Propose innovative ideas and solutions to ensure technology enables the business to work more efficiently, either from a cost or productivity perspective
• Ensure the IT employee & security policy is followed throughout the company

Qualifications:

• 1+ years installing, managing, and supporting Microsoft platforms and associated equipment while interacting with end-users on a daily basis
• Able to learn quickly and think critically to solve problems
• Ability to see the bigger picture whilst maintaining an attention to detail
• Responsive to internal customers and able to explain technology in simple terms
• Approachable, showing humility and empathy towards users and their problems
• Ability to integrate easily and work closely in a small team
• Strong ability to prioritize and multi-task in a fast-paced environment
• Willing to travel to in your region and across the United States to help with different regions
• Knowledge and understanding of systems networking
• Highly proactive, self-motivated, and takes initiative to improve everything they work on

Where permissible under applicable law, applicants must have received the COVID-19 vaccine by date of hire. Do not state your vaccination status or any religious or medical information on your application, in your resume, during your interview, or otherwise until prompted by Human Resources after a conditional offer of employment has been made. After an offer of employment has been made, proof of vaccination will be required. Medical or religious accommodations for the vaccination mandate will be granted as required by law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Youngstown, OH 44505: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: One location

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