Job description
Field Technician
Nashville, Tennessee
Start Date: ASAP
As a Field Engineer, you’ll be deployed into the environment to help with a large-scale migration. You can expect a wide range of work ranging from assessments, printer mapping as well as specific tier 3 support towards basic route and switch networking. While in the field, the core focus of this position is to truly service the customer and provide the best experience possible as these changes affect the environment. So, while you may not know the answer to the problem at hand, you can help reassure the user that you’ll work to get their problem escalated if need be.
MINIMUM QUALIFICATIONS:
· 3+ years of Infrastructure Support Experience
· Experience with deployments and large-scale implementations
· Strong customer service skills and an ability to troubleshoot tickets on the fly.
WISH LIST
· MCSA, MTA or Equivalent Certifications
· Experience leading large teams
· Experience with Confluence or Visio
RESPONSIBILITIES:
· Responsible for all work at the deskside pertaining to migration and prep efforts for large scale infra changes.
· Document assets in the field for mapping and inventory.
· Assist with printer mapping and deployments.
· Lead migration push for new email deployment and assist with all customer questions
Job Type: Contract
Schedule:
- 8 hour shift
Application Question(s):
- How many years of Infrastructure Support Experience do you have?
Work Location: One location
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