Skyland Trail, a nonprofit mental health residential treatment program for adults and adolescents in Atlanta, is seeking a Financial Counselor

Scope:

It is essential that the Financial Counselor can function effectively in stressful situations. This position requires skill in interpersonal communication and the ability to deal with sensitive and confidential information in a professional manner. The Financial Counselor must display behaviors reflecting the appropriate performance factors for each major job responsibility, including but not limited to: initiative, attention to detail, teamwork, communication, customer service orientation, and continuous improvement.

Duties

• Performs pre-admitting activities such as communicating with families prior to admission all the necessary financial information.
• Verifies the patients insurance information within 48 hours after receiving the VOB when all the information needed is in Salesforce or from email request from admissions.
• In person appointment or phone conference call with the Financial Responsible Party to explain insurance coverage, deductibles, out of pocket and copays, and lifetime maximums. Private pay costs, authorization process, denials and financial aid program are discussed in detail. Establishes patient liability based on insurance verification information, applicable discounts (FA) and estimated costs of planned care.
• Conduct interviews either by phone conference call or in person appointment to obtain required demographics and required signatures on legal consents and insurance forms.
• Explains the charges, services and Skyland Trails policy regarding payment of bills
• Collects the initial payment for services on or before the day of admission.
• Promotes positive public relations with residents, family members and guests
• Receive, answers and resolves incoming calls and emails.
• Once a client is admitted; enter the information into the Practice Management System. Responsible for accurate data entry to ensure claims will go out electronically without errors.
• Maintains financial chart and adds all previous email correspondence, online insurance verification at admission and chart audits within 24 hours of admission.
• Performs other administrative tasks as assigned.

Salary & Benefits:

Competitive salary commensurate with experience.

Benefits include:

• 8 paid organization-wide holidays
• 1 paid personal holiday
• Accrued PTO
• Medical, dental, and vision insurance plans
• Employer match toward 403(b) retirement savings account for eligible employees
• Employee assistance program for free or reduced financial counseling, mental health counseling, and other confidential professional assistance
• As a 501(c) (3) nonprofit organization, Skyland Trail is a Public Service Loan Forgiveness (PSLF) qualified employer. Full-time employees may qualify for the federal student loan forgiveness program

Workplace Culture:

Skyland Trail is a nonprofit mission-focused organization with five campuses in Atlanta and about 150 employees. Employees work collaboratively in small teams. Cross-departmental committees and working groups help ensure quality and performance improvement. Each and every employee plays an important role in our clients healing and recovery.

Skyland Trail respects and values individuals and their diverse histories, abilities, identities, and perspectives. We work to ensure all aspects of our organization reflect our commitment to diversity, inclusion, and cultural equity

Commitment to Community Health:

Skyland Trail values the health of our staff and clients and has taken steps to ensure a healthy campus and community. Please note that Skyland Trail is a 100% nicotine-free campus. There is no smoking, vaping, or tobacco use permitted anywhere on campus, indoors or outdoors.

Skyland Trail also requires employees to be fully vaccinated for Covid-19 and one booster, in additional to a CDC-approved influenza vaccination annually.

Qualifications and Competencies:

• 3 years of experience with strong knowledge of medical documentation, insurance verifications, third party reimbursements requirements, and financial liability calculations.
• Superior customer service skills
• Associates degree preferred. Certifications (s) in any medical administrations, medical billing, coding, etc. is a plus.
• Experience interacting with managed care plans, and all other third party payers.
• Ability to work with internal and external customers including physicians, clinical providers, nurses, etc.
• Behavior healthcare experience preferred
• Multitasker with the ability to work in a fast paced environment with changing priorities and deadlines
• Knowledge of Excel, Word and other IT systems relevant to the organizations work flow
• HCFA and UB Knowledge helpful
• Meet the quarterly and yearly KPIs