Job description

Hiring Immediately - Entry Level Position! Customer Service Experience is preferred but we will train the right candidate.

North Block Hotel, honored as 2018’s “#1 Hotel in Northern California” by the Condé Nast Traveler’s Readers' Choice Awards, is located in Yountville, the epicenter of Napa Valley’s wine and culinary scene. A member of Mosaic Hotel Group, North Block is a chic, boutique hotel. Extraordinary service, an enviable location, and a discerning clientele all combine here to create the perfect environment for hospitality professionals.

We are currently hiring a full time Front Desk Agent. Respond to this ad with our resume or stop Mon - Friday anytime between 9am and 7pm to fill out an application! 6757 Washington St, Yountville, CA 94599

As the Front Desk Agent, you will be responsible for providing high quality guest service as it pertains to checking in/out of hotel guests. You will be the primary point of contact for guest communications including telephone & e-mail, mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. You will verify guests’ registration information and take any further information required, such as identification and length of stay and take cash or process credit cards, provide the room key to the guests and guide them to their rooms and/or summon bell staff for assistance. Upon guest check out, you will ensure that all balances are paid and that the room key is returned.

REQUIRED QUALIFICATIONS:

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
• Ability to accurately compute and manipulate mathematical calculations.

MINIMUM QUALIFICATIONS:

• At least 6 months experience in a similar capacity.

EMPLOYEE BENEFITS & OPPORTUNITIES:

We recognize that we expect the very best from our devoted employees. To show our appreciation for their commitment to excellence, we provide the following:

• Opportunities to advance within the hotel and across Mosaic Hotel Group’s family of luxury, boutique hotels
• Stylish uniforms paid for by hotel
• Great atmosphere, comfortable working conditions
• Interaction with our wonderful, friendly guests
• Supportive environment where you are empowered to get your job done, please guests, and effect change
• Great location, near public transportation

A WORD ABOUT MOSAIC HOTELS:

North Block Hotel is part of the Mosaic Hotel Group’s luxury collection of boutique properties. Mosaic operates a portfolio of individually-branded, high-end hotels in exceptional destinations throughout the West Coast and Mexico. We offer medical, dental, vision benefits and a wellness program to all Full-Time employees.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Language:

• English (Required)

Work Location: One location

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