Job description

PHYSICAL REQUIREMENTS: This position requires the individual to stand for 4-8 hours per day. In addition, it is a requirement that the individual is capable of moving luggage or packages weighing up to 40lbs.

DUTIES AND RESPONSIBILITIES:

• Check guests in and out of the hotel. Make future reservations when necessary.
• Post phone charges, valet charges and other miscellaneous charges to guest accounts.
• Administer hotel guest payment policies.
• Handle hotel phone system, transfer calls and take messages for the guests as well as hotel staff.
• Take, modify and cancel guest reservations, inputting it into computer, noting any special requests.
• Assist in the verification, balancing and revenue maximization of hotel's room availability.
• Coordinate with other departments to fulfill special guest requests.
• Communicate hotel facilities and services to guests at check-in.
• Answer guest questions regarding local area facilities.
• Responsible for shift cash transactions.
• Responsible for maintaining hotel key security system.
• Know hotel emergency procedures.
• Inform housekeeping of dirty suites/rooms as they become available.
• Update room status as housekeeping notifies the desk of changes.
• Read and communicate clearly.
• Distribute mail to guest boxes as well as to the hotel staff.
• Maintain an inventory of special guest service items such as cribs, irons, etc.
• Track status of suites/rooms used for tour and suites/rooms in maintenance.
• Notify housekeeping and maintenance of any reported problems with suites/rooms and the grounds.
• Be knowledgeable of any special promotions or rate programs.
• Maintain cleanliness and orderliness of front desk and lobby area.
• Know how to properly handle wake-up calls.
• Know how to clean guest rooms to standards.
• Open and close shift; make cash drops.
• Ensure all credit cards; cash and change fund are balanced throughout each shift.
• Communicate with incoming staff and management by logging pertinent information in the front desk log.
• Pass on lost and found inquiries to management or Director of Housekeeping.
• Must wear proper uniform at all times in accordance with the Standards of Appearance.
• Carry out any reasonable request by management that I am capable of performing.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
To keep our Front Desk Agents as safe as possible, provided masks, gloves and hand sanitizer.

Work Location: In person

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