Job description

GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND:

The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland, owned and operated by Southern Management Companies. The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service. The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel’s focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers which is part of our Southern Difference!

WHAT WE ARE LOOKING FOR:

Responsible for greeting visitors and performing clerical tasks. Typical duties include offering advice and information to customers, taking phone calls, updating databases, taking orders, and collecting payments. High customer service and multi-tasking skills are needed on a daily basis

JOB KNOWLEDGE & SKILLS:

• Must be able to lift 50 pounds or more
• Must be able to stand for 8 or more hours
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Sound leadership and managerial skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• Technical knowledgeable and competency in necessary systems and software: [Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc.]

QUALIFICATIONS:

• Some college or training in the Hospitality industry preferred
• Previous experience as a Front Desk Agent
• High School Diploma or equivalent required. [Associates] degree in relevant field preferred

Job Type: Part-time

Pay: $15.00 per hour

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Work Location: One location

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