Job description

Job description

At Hilton, Inc., we know a lot goes into planning a holiday. So we bring it all together.

Scampering feet in a kids’ club, raised feet in a lounge. Diving into a refreshing pool, dining on some tasty eats. Exploring our surroundings, discovering our activities.

So let’s talk about you. Ever dreamed of working beside the beach? Can your local knowledge and helpful nature bring experiences and families together? We thought so too – so come join the fun!

What is the job?

We are looking for a pleasant Front Desk Guest Service Agent to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Your day to day:

• Welcome guests in a friendly, prompt, and professional manner recognizing IHG Rewards Club Members and returning guests.
• Check guests in, Issue room key, provide information on hotel services and room location.
• Ensure required identification is taken from guests at check-in in line with local legislative requirements
• Answer record and process all guest calls, messages, requests, questions, or concerns.
• Record guests' addresses and other information in the Opera PMS system.
• Check guests out, including resolving any late or disputed charges.
• Accurately process all cash and credit card transactions using established procedures.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up.
• Other duties as assigned by supervisor

Required Skills/Abilities:

• Be able to work a flexible schedule.
• Proven experience as front desk representative, agent or customer service.
• Familiarity with office machines (e.g. fax, printer etc.)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• High School diploma; additional qualifications will be a Bilingual a plus!

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.

What we offer:

• Florida Blue Health Insurance
• Metlife Dental & Vision
• Short-term and long-term disability
• Life insurance
• Sick days
• Vacations
• World wide hotel discounts

_Apply in person at:
Human Resources, Holiday Inn Resort, 11127 Front Beach Rd, Panama City Beach, FL 32407._

Hilton, Inc. is an Equal Opportunity Employer and is proud to be a drug-free workplace.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Panama City Beach, FL 32407: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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