Job description

Anchorage Endoscopy Center is looking to fill a full-time receptionist position for Monday-Friday, 6:45 am to 3:15 pm.

Minimum Requirements

• One year experience in a position with high public contact
• Experience in a medical office is preferred
• Knowledge of medical terminology is preferred
• Ability to efficiently use Microsoft Windows programs
• Ability to use a fax machine, copy machine
• Ability to be congenial, calm and effective under pressure
• Ability to deal effectively with angry and upset patients
• Ability to deal effectively with and resolve conflict situations
• Ability to communicate and interact diplomatically and politely with patients, the public and co-workers
• Ability to use the English language both orally and in writing
• Ability to read and follow written instructions
• Ability to type efficiently

Essential Job Duties

• Greet patients and visitors
• Perform opening duties daily
• Answer phones and in-person inquires, direct inquires to appropriate area or person
• Distribute telephone inquiries generated to the appropriate department or person
• Receive and route faxed, couriered, and other incoming documents in an accurate and timely manner
• Receive and route messages in an accurate and timely manner
• Prepare incoming faxes to be delivered
• Maintain patient’s medical charts, including preparing, filing, pulling, copying, routing, and locating missing charts
• Receive and process requests for release of medical records in accordance with legal requirements concerning release of medical information
• Prepare charts for next day appointments
• Direct referrals/records to appropriate physicians/staff members
• Schedule and reschedule appointments
• Verify appointments and procedures
• Operate multi-line phones
• Receive and process telephone requests
• Take detailed messages for medical staff and physicians as appropriate
• Establish patient financial responsibility
• Collect and verify payer information and input information into computer system
• Collect payment for visits
• Enter correct patient information into the electronic medical record system
• Accurately scan/import required paperwork into the electronic medical record system
• Open and resend returned mail
• Document returned mail in electronic medical records system
• Maintain patient confidentiality in all matters at all times
• Attend department and staff meetings; contribute suggestions/recommendations
• Participate in OSHA Health and Safety Program

Secondary Job Duties

• Print physician schedules
• Verify that all charts needed for appointments are available
• Supply department and request supplies as needed
• Maintain a clean and organized work space
• Maintain a neat and professional appearance

Physical Requirements

• Ability to do routine office actives to include but are not limited to stretching, bending reaching, carrying, climbing, being stationary for long periods, being mobile for long periods, and pushing/pulling movements

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
The receptionist must wear a mask when working with patients.

Work Location: One location

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