Job description

JOB DESCRIPTION

A brand new premier senior living community located in Raleigh, NC is seeking a Receptionist to join their team! This position will play a key role in assisting residents and visitors at our luxurious Senior Living Community with a state-of-the-art Fitness Center open to both the Residents and the general population 35+.

SUMMARY

Represents the company in a positive and professional manner while greeting visitors, answering the telephone, and directing calls. Performs a variety of clerical/administrative services to assure the efficient operation of the facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned).

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• E-mail, fax or photocopy information as needed.
• Uses Microsoft Office and other software to maintains a log for recording resident requests or issues, entering maintenance requests, reviewing daily tours and activities calendars. (Outlook, Word, Excel, Touchtown, etc)
• Maintains current resident and staff directories (Enters new resident Information form and oversees/maintains resident Information computer files including resident birthdays, emergency contact information, etc.)
• Accepts job applications and forwards them to the appropriate department.
• First responder to the residents’ emergency call systems and takes appropriate action, including announcing emergency codes and instructions over the public address system as required.
• Assists residents, family members, and others with inquiries regarding resident and facility information.
• Accepts payments for ancillary charges or services.
• Enters new residents into the emergency response system and updates as needed. Checks the report and follows up with residents who have not activated the system.
• Labels, assigns, and records locks for storage crates for residents and employee lockers and distribute them as requested
• Performs housekeeping duties in common areas as assigned.
• Receives (Marketing) inquiries from “walk-ins” and phone calls regarding information about the Cambridge Village Community. Answers basic questions as time allows and forwards information to Marketing Department.

ENTRY QUALIFICATIONS

• Minimum high school diploma or equivalent
• Exceptional customer service skills and telephone etiquette.
• Proficient in use of personal computer to include e-mail, internet and Microsoft Word/Excel/Outlook

SUPERVISORY RESPONSIBILITIES: None

SCHEDULE OPTIONS: 7a-1p, 1p-7p (Full Time, Part Time, and weekend positions available)

PHYSICAL DEMANDS AND ENVIRONMENT

• Working in a normal office environment, employees may be required to sit, bend, stoop, use a keyboard, see, talk and hear.
• May occasionally lift objects of 10 to 25 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS

• 401k
• Health Benefits
• Paid Time Off
• Paid Holidays
• Cambridge Fitness Membership
• And much more

Job Types: Full-time, Part-time

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Receptionist: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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