Job description

Our very busy San Francisco Bay Area ophthalmology clinic has an open position for a full-time front desk receptionist to support the back office and physicians. Hours of Operation are Monday - Thursday 8:30 am - 5:00 pm, Friday 8:30 am - 3 pm.

About us:
Our Ophthalmology clinic is well established and growing. We offer the latest technology to provide high-quality comprehensive care including medical and surgical interventions. We also have an Optometrist and Optician with a full-service optical shop offering glasses and contact lenses.

Job requirements:
Must be fluent in English (with additional language(s) a plus) and familiar with computers. This job requires frequent sitting, and occasional standing and moving around. Familiarity with Epic software a plus, with preference given to those with ophthalmology experience and/or Ophthalmic Technician background as this will be utilized.

Duties include but are not limited to answering the phone, scheduling patients, greeting patients, checking patients in and out, verifying insurance eligibility, and maintaining EHR, and scanning documents into charts.

Benefits include:
Medical paid by office, sick and vacation time, retirement contribution after 2 years, a very pleasant work environment with supportive managers and co-workers.

The front desk plays an important role within the practice as it is the "hub" of the practice ensuring safety, efficiency, positive communication, patient coordination, scheduling, and office flow.

The candidate must ENJOY working at the front desk and have a willingness to learn and grow.

Responsibilities expected for this important role include:

• Entering/updating registration information, scanning, etc.
• Answering & triaging calls, taking detailed messages, and following through
• Managing the patient schedule, including confirming and moving appointments
• Warmly welcoming all patients, preparing paperwork, entering paperwork, triaging patients to clinical staff
• Being poised and articulate when answering patient questions in person and on the phone
• Having strong written and oral communication skills
• Maintaining cleanliness standards and a clean environment in the front office to ensure the utmost patient experience, patient care, and safety.
• Proficiency in computers, including EHR; Epic software familiarity a plus
• Working with charge tickets and reconciling patient charges with schedule and getting daily paperwork ready for billing dept.

The ideal candidate will be focused on quality and productivity, have excellent time management and service skills, be willing to work as part of a team to deliver high-quality ophthalmic care to our patients, and protect the practice by adhering to professional standards, policies, and procedures including HIPAA.

Benefit Conditions:

• Waiting period may apply

Typical end time:

• 5:30 pm

Typical start time:

• 8:30 am

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Healthcare setting:

• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
COVID-19 considerations:
For the safety of staff and patients, we are using all possible measures, such as social distancing, masks, gloves, hand sanitizers.

Experience:

• Medical Terminology: 1 year (Required)

Language:

• Cantonese and/or Mandarin (Preferred)

Work Location: In person

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