• Schedule patients (new and established).
• Open the office in the morning, greet patients and clinic visitors.
• Responsible for the readiness of the reception area for each working day.
• Reception area duties (phones/copy/printer support) & keep workplace areas tidy and clean.
• Answer ITS main phone line and log details of all calls for team to follow up.
• Follow up and handle messages (email, EMR, voice mail).
• Handle and manage the continuous flow of information (via email, telephone and fax).
• Participate in staff and educational meetings.
• Perform other specified duties whenever assigned.
• Maintain records and reports.
• Monitor patient charts to make sure they are complete.
• Explains clinic policies to patients while receiving and delivering messages.
• Collect patient co-pays and payments, as well as the daily reconciliation of their collections.
• Respect and maintain privacy and dignity of clients, assure client confidentiality at all times.
• At the close of each working day, secure the office and follow end of day protocols.
• Input all information into ITS’s practice management system.
• Monitor patient wait times and proactively communicating with patients regarding their status during the visit.
• Review and prepare charts in advance of the visit.
• Communicate with the patient care team, which can include but is not limited to the therapists and early intervention staff to ensure that the patient experiences a seamless transition between hand-offs and to ensure all patient needs are met.
• Monitoring waiting rooms and ensuring that waiting areas are kept organized, clean, and sanitary.
• Perform other related duties as assigned.
  

• A minimum of 1 year of administrative experience in a medical office is a must 2 years preferred.
• Experience with collection of patient responsibility and cost sharing.
• Ability to verify insurance benefits and determine and patient cost sharing (copays, coinsurance).
• Bi-lingual English/Spanish strongly preferred.
  

• Dental Insurance.
• Health insurance.
• Retirement plan.
• Vision insurance.
• $18 to $21 an hour plus bonus.
• Bonus Plan.

• 8-hour shift.
• Monday to Friday.
• Full Time.

• High school or equivalent (Preferred).

We are an established, expanding private therapy practice serving the South Bay and Los Angeles areas for over 15 years. ITS provides comprehensive habilitation, educational programs, and wellness to a diverse pediatric clientele. Our mission is to put development back on track ensuring functional and meaningful lives for all our clients.