About the Courtyard by Marriott Miami Aventura Mall

The Courtyard Miami Aventura Mall is a modern, enthusiastic and dynamic hotel thought-out for personal and professional travelers. Located in Aventura, the City of Excellence between Miami and Fort. The 5 story, 166 guestroom property has 4800 square feet of flexible meeting and an on-site Restaurant Bistro, featuring American cuisine and Starbucks beverages. Just steps from world-class shopping, dining and entertainment including Aventura Mall, Town Center Aventura and The Village at Gulfstream Park and one-mile drive to beautiful beaches.

Owned and operated by Turnberry, the Courtyard by Marriott Aventura Mall is located at 2825 NE 191st St, Aventura, FL. To learn more, visit the official Courtyard by Marriott Aventura Mall website at www.marriott.com/miaav or follow the hotel on social media via Facebook, Instagram and Twitter.

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment.

Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

The Front Desk Supervisor provides guest service at the front desk while using standards of service. Verify accuracy of guest accounts by balancing departmental income, run computerized update and compile, mathematically verify and record all revenue produced by the hotel’s operation. Bill and collect all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures.

Examples of Duties (includes but is not limited to the following):

• Review all Front Desk agents’ work. Audit and reconcile if necessary post any corrections. Separate the work accordingly and balance all work, using computer systems, i.e. Excel
• Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks
• Print necessary reports; Close end of the day on all applicable computer systems
• Reconcile outlet work and separate the checks by type of payment
• Ensure that all rebates are properly logged
• Ensure the house hospitality checks post and correct for balancing purpose but must be separated
• Log house charges and close accounts
• Organize and compile paperwork as needed
• Timely and appropriate communication with management and local authorities during an incident or emergency.
• Represent hotel management during the graveyard hours.

Qualifications and Requirements

• 1 Year of prior Hotel or Hotel Front Desk Experience preferred, or In-person Customer Service Experience
• Flexible schedule availability, required to work day, night and overnight shifts, including weekends and holidays
• Ability to multitask and handle stress in busy periods
• The employee is required to stand, walk, for prolong periods of time
• Ability to frequently lift and/or move up to 50 lbs, to handle guests packages or luggage
• Must have good near and far vision, including ability read and interpret written instructions/directions
• Must be able to communicate effectively with guests and co-workers, communicate via 2-way radio
• Ability to distinguish smells
• Duties mainly performed indoors
• Must be able to hear, moderate noise level

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