** evening 3pm - 11pm Front Desk Supervisor needed **

What will I be doing?

As a Front Desk Supervisor, you will be accountable for the effortless and seamless movement of guests in and out of the resort, providing outstanding levels of guest service throughout the guests’ entire stay. They maintain our firm commitment and dedication to our service culture and maintain this behavior towards our guests and team members at all times:

• Supervises guest survey scores, requests, and complaints, and collaborates with appropriate partners to resolve issues as deemed necessary to provide excellence in service
• Maintains and completes the department training program and onboarding schedule for new team members.
• Coordinates the development of performance plans for team members to ensure their continued growth and success within the department
• Work in conjunction with Management to successfully and consistently meets all due dates for submitting work requested
• Works with housekeeping and front office to ensure common areas, guest rooms, and work areas are clean, neat, and well maintained. Participate in guest room inspections
• Performs other related activities as the need arises

We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits!

Hilton is a leader in the hospitality industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

What are we looking for?

To fulfill this role optimally, you have the following minimum qualifications and experience:

• High School Graduate or equivalent
• 2+ years experience in a hotel, preferably in a Front office capacity
• Able to work a varying schedule including regular weekends and holidays
• Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships
• Familiarity with property management systems
• Strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results