At Kalahari Resorts & Conventions, the Front Desk Supervisor oversees the staffing and front desk operations throughout the shift. Associates will look to you to provide information and assistance when helping guests during check-in, check-out, and the length of their stay.

A Day in the Life:

• We promise to deliver products and services beyond expectation
• Being a resource for the many questions an associate or guest will have at our enormous properties!
• Provide genuine care for how the guest's stay is going; and a readiness to address concerns with a professional attitude
• Monitor staffing needs during each shift based on front desk activity
• Show initiative in anticipating the needs of not only our guests, but also your team members
• Using our computer system to assign rooms, make keys, view and make notes in the guest's folio
• Handing and processing cash and other forms of payment
• Growth opportunities are available

Skills for Success

• 2+ years working as a front desk agent for a large hotel or resort, or a degree in tourism, hospitality management, or equivalent field.
• Must be proficient in Windows software
• Must be able to convey information and ideas clearly
• Must be able to work well in high pressure situations and maintain composure
• Must be effective at preventing, identifying, and solving problems
• Must be able to assimilate complex information from disparate sources and adjust to meet the constraints of the particular need

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Kalahari Resorts & Conventions

Who We Are

As a growing all-under-one-roof premium destination resort brand that focuses on being the industry leader in play, stay, eat and meet; everything we say and do at Kalahari Resorts & Conventions stems from our love of family and our goal of creating an oasis for spending time with those you care about most. Being family-owned, there is a conscious thought in developing multigenerational adventures that are unique.

Company Mission

We promise to deliver products and services beyond expectations.

Team Characteristics

Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions. Many of our associates have been given the tools to be a success and have built careers. Sixty-one percent of our leadership team has been promoted into their roles. As an employer-of-choice, we've held on to A-players that seek responsibility and want to learn.

Benefits:

• Flexible scheduling (seasonal, part-time, & full-time positions)

• Year-Round Employment

• Promotion from within

• Mental, Financial, Physical, Work/Life, and Career wellness initiatives

• 401k with company match

• Educational and certification opportunities

• Paid time off & holiday pay

• Employee housing

• Discounts and resort perks

Kalahari Resorts & Conventions is an Equal Opportunity Employer.