Job description

Front Desk Supervisor (Sheraton Palo Alto) $24 hr

Full-time/Non-Exempt

Schedule: Schedule can vary week by week depending on hotel occupancy and need. Schedule may include am, pm, weekdays, weekends, and holidays.

COVID-19 Considerations: We have established cleanliness and safety guidelines and procedures for COVID-19. We provide all of our associates with Face Coverings and other protective equipment (as needed).

Benefits:

• Medical, Dental, Vision, and Life Insurance
• 401(k)
• Employee assistance program
• Employee discount
• Vacation/Sick Time
• Holiday Pay

Education: 2-4 year College Degree in Hospitality or Business or equivalent or 2 year of Front Office Supervisory Experience.

Experience: 2+ years of Front Office/Guest Service Agent Hotel Experience or 1 year Hotel Front Office Supervisor experience.

Work Remotely: No

Below is an overview of the job and some of the position responsibilities, please note this is not a full job description or a complete list of all responsibilities. This is only an overview of the position.

The Front Office Supervisor will support the Front Office Manager and Front Office Management team by managing the day-to-day operations of the Front Office Department. The Front Office department is the first point of contact for hotel guests and is responsible for providing personalized service to guests upon arrival, during their stay and upon departure. In addition, the Front Office Supervisor will supervise, manage and mentor Front Office Agents.

Company Information:

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. The Sheraton Hotel, Palo Alto is one out of 7 hotels within PHM. The Sheraton Hotel, is located at the heart of Silicon Valley, in front of Stanford University and walking distance to downtown and shopping centers. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of the Marriott brand we pursue excellence in everything we do!

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for an experienced and energetic Front Office Supervisor to join our family! The Front Office Supervisor will support the Front Office Management team and employees by managing the day-to-day operations of the Front Office Department. The Front Office department is the first point of contact for hotel guests and is responsible for providing personalized service to guests upon arrival, during their stay and upon departure. In addition, the Front Office Supervisor will manage and mentor Front Office Agents. The Front Office Supervisor is an integral part of our team and works side by side with associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us develop new ideas and ways to improve revenue, associate, and guest satisfaction scores.

If this position and The Sheraton, Palo Alto (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!

Learn more about our company at www.phmhotels.com.

Pacific Hotel Management provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Experience:

• Hotel experience: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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