Job description
Hampton Inn by Hilton Richmond, Indiana
Position Title: Front Desk Supervisor
Accountable To: Assistant General Manager/Operations Manager, General Manager
FLSA: Non-Exempt (hourly) Primary Objective of Position To increase customer satisfaction by providing and overseeing efficient and courteous Front Desk service in accordance with the standards of the Company.
$500 Sign-on Bonus
$500 Bonus Referrals
Hilton Worldwide Travel Discounts
Medical, Dental, Vision Benefits Available
Essential Functions
Position Title: Front Desk Supervisor
Accountable To: Assistant General Manager/Operations Manager, General Manager
FLSA: Non-Exempt (hourly) Primary Objective of Position To increase customer satisfaction by providing and overseeing efficient and courteous Front Desk service in accordance with the standards of the Company.
$500 Sign-on Bonus
$500 Bonus Referrals
Hilton Worldwide Travel Discounts
Medical, Dental, Vision Benefits Available
Essential Functions
- Take every opportunity to amaze the guests
- Ensure that Front Desk Associates understand and anticipate guests’ expectations
- Empower associates to satisfy guests and to make decisions
- Ensure that Front Desk Associates actively solicit feedback from guests
- Ensure that Front Desk Associates handle special requests properly
- Ensure that Front Desk Associates promptly respond to and resolve guest complaints
- Ensure that Front Desk Associates smile, have eye contact, and greet guests immediately
- Ensure that Front Desk Associates maintain a well-groomed, professional appearance at all times, including uniform and nametag
- Ensure that the following Font Desk areas of responsibility are handled properly, with thoroughness, accuracy, and efficiency, in a friendly environment:
- Phones/Switchboard
- Check-ins/Check-outs
- Reservations
- Oversee and assist with amenity, gift shop, pantry needs (if applicable)
- Ensure messages, wake-up calls, mail, and faxes are handled properly
- Ensure guests’ laundry/dry cleaning is picked up and returned
- Personally assist Front Desk Associates during peak times, breaks, tardiness and absences
- Review all in-coming reservations, pre-block rooms with special requests, and coordinate special requests with appropriate staff members
- Ensure VIP program is executed properly
- Ensure guest room delivery of newspapers (if applicable)
- Relays safety guidelines to customers (in room safes, safety deposit box, etc.)
- Model desired behavior
- Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook
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