Front of House (FOH) / Hospitality Team Leader

Chick-fil-A Bethany Home DTO, Phoenix, AZ

Chick-fil-A Bethany Home is seeking motivated, and proven leaders to apply their experience to our continued pursuit of “Operational Excellence” while creating a positive work culture. We are looking for dependable, people-oriented and results-driven leaders. The FOH leader must be a motivated self-starter with the ability to work with a sense of urgency and organization.

Pay Type: Up to $18/hr (potential for immediate promotion/pay increase pending leadership and Chick-fil-A capacity/experience)

Position Type:

• Full-Time (40+hrs) with potential for overtime
• Friday’s and Saturday’s required
• Holidays required (exception Thanksgiving and Christmas)

Benefits:

• Flexible scheduling
• Closed on Sundays
• College scholarship opportunities
• Free College tuition thru Point University
• Free meals during shifts
• Health insurance options
• Opportunities for Advancement
• Paid time off
• Positive work environment

General Responsibilities:

• Collaborate with the leadership team to train new team members, and track their performance to ensure they’re equipped for success.
• Ensure that shifts are running smoothly, delegating tasks as needed
• Track employee performance and document policy/procedure violations, reporting information back to Directors as necessary.
• Correctly interpret the intentions of the weekly schedule and place team members in the positions most suited to their skills
• Conduct coaching sessions with team members to develop and grow the front of house team.
• Ensure completion of all associated checklists on shift
• Consistently and creatively motivate team members to exceed our customer service scores
• Ensure all shift tasks are completed according to the daily schedule
• Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives
• Work safely and report, document, and work to correct any maintenance issues.
• Use our CORE 4 model to serve: Create eye contact, share a smile, speak with a friendly tone, and always say “My Pleasure.”
• Demonstrate a positive enriching attitude towards all guests and fellow team members.
• Read, understand and comply with all Chick-fil-A requirements and guidelines.
• Protect the customer experience by ensuring a clean, welcoming environment and providing the highest quality of food at all times of the day.
• Display professionalism in personal appearance, attitude, and behavior.
• Continuously strive for personal excellence by growing in the knowledge of Chick-fil-A procedures and products.
• Follow leadership instructions and serve other team members.
• Display good stewardship and a sense of ownership for the business.

Requirements:

• Must be 18+
• Experience as a leader, preferably in a restaurant atmosphere
• Must be able to lift up to 40 pounds, and stand for up to 10 hours
• Ability to multitask
• Ability to work with a sense of urgency
• Team-oriented, adaptable, dependable, and strong work ethic
• Positive attitude, servant heart, and ability to communicate effectively with guests and team members.
• Treat team & guests with honor, dignity, and respect
• Have a coachable spirit & growth mindset

Thank you for your interest in employment at Chick-fil-A Bethany Home! Upon submitting your resume, you’ll be contacted via phone call or email within 1-3 business days. Please do not contact the store.

REQUIREMENTS

Chick-fil-A Bethany Home is seeking motivated, and proven leaders to apply their experience to our continued pursuit of “Operational Excellence” while creating a positive work culture. We are looking for dependable, people-oriented and results-driven leaders. The FOH leader must be a motivated self-starter with the ability to work with a sense of urgency and organization..