Job description

FRONT OFFICE MANAGER

JOB DESCRIPTION

Provides vision, guidance, and strategy…the hands on inspirational champion of the Guest Services program. Oversees all of the Guest Services departments including, Front Desk, PBX, Bell Staff, Group Rooms Coordinator and Concierge departments. Ensure that the guest and team member experience matches the positioning as the premier luxury destination in the American Southwest. Maintain financial responsibility over all Guest Services departments.

Work Performed:

Oversee and have a working knowledge of all Front Office operating systems.

Ability to provide hands on/engaging leadership within all departments on daily basis to ensure Forbes standards are being practiced and delivered in every interaction.

Anticipate and intervene in all incidents of guest dissatisfaction and attempts to satisfy all such guests within resort policy.

Hold monthly department meetings with direct reports to review resort events, departmental policies and procedures and maintain high level of moral.

Effectively supervises all areas include coaching and counseling, and disciplinary action as necessary.

Interviews and hires new staff as necessary for the departments.

Conducts performance reviews as necessary for the departments.

Schedule employees based on occupancy forecast and levels to ensure adequate coverage.

Ensure that department profitability objectives are met.

Monitors payroll and labor costs.

Creates department budgets annual and effectively controls expenses.

Responsible for the economical purchase and control of all equipment in the departments.

Interacts with VIP’s, Homeowners, and Group Coordinators as necessary.

Inspect VIP rooms as necessary prior to arrival to ensure high standards.

Know all safety and emergency procedures for guests and employees and how to act upon them.

Develop and implement service standards to ensure a consistent guest experience at a high quality level.

Effectively implement training for all staff and train in all areas as necessary.

Maintain outside business contacts within the hotel/resort industry.

Responsible for the implementation and effectiveness of all cash handling within all reporting departments.

Other duties as assigned.

Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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