Fulfillment Operations General Manager
Job description
Company Overview
Farmers Business Network® (FBN®) is on a mission to power the prosperity of family farmers and rural communities around the world, transforming how the world farms with an integrated, technology-enabled agricultural platform.
We offer high ROI farm inputs, fintech and sustainability products and services powered by network data, and farm-tested insights from our global farmer community. Our platform helps FBN® members make confident decisions to ensure the economic viability of their farms, while also empowering them to be a part of the solution as the global community confronts its most pressing issues: providing food security for a growing population, transitioning to more sustainable agriculture, and responding to climate change.
We are a dynamic, innovative, and mission-driven AgTech company that offers competitive compensation and benefits as well as boundless career mobility. We are backed by top investors, including Fidelity, ADM, Google Ventures, Kleiner Perkins, DBL Partners, T Rowe Price and Temasek. We have been featured in these articles by the Wall Street Journal and Forbes, and were also named "One of the 50 Most Innovative Companies in the World" by Fast Company Magazine.
Position Summary
This inspirational and accountable leader will run our Primary Fulfillment Center in Olive Branch, MS as well as oversee Logistics Centers in Joplin and Jackson, MO. As the General Manager of this operation, this Safety and Process minded individual will be responsible for the safety and productivity of these critical operations in our Fulfillment network. Strong team building with experience managing permanent and seasonal temporary employees in a high volume setting and the ability to effectively use data and KPIs to monitor and manage their operations are a must.
Responsibilities
- Lead salaried, hourly, temporary and permanent employees with an uncompromising focus on safety and awareness of their role in bringing value to our farmer customers.
- This role is responsible in helping establish the operating standard, aligning the locations within their area to the standards, and to help improve the operating standards across their region and the entire NA network through virtual and onsite events
- Implement, maintain and continue to improve site safety, quality and culture through active upkeep and implementation of 5S standards and other Lean applications.
- Participate in the development and implementation of continuous improvement processes and key performance indicators across the network.
- Ensure that inventory is handled and recorded in line with all hazardous material, MSDS and manufacturer specifications.
- Inspect and maintain facilities partnering with corporate facilities management as appropriate.
- Partner with Capacity planning in the efficient usage of storage space and the development of labor models for dictating staffing needs.
- Partner with Transportation to ensure timely shipping and receiving of orders and inventory.
- Coach, Develop and train an array of skilled employees including material handlers, forklift operators, P&D Drivers, OTR drivers and ensure that all employees have appropriate training, resources, certifications, managerial support and guidance
- Nurture direct report leaders and influence leaders across multiple teams to succeed in their current roles, grow into future roles, and access skills or training relevant to their personal or professional growth
- Manage operations in line with all supporting systems (WMS, TMS and ERP) to ensure virtual/physical alignment.
- Ideal candidate will be able to understand, and speak to all elements of their business or projects they have PMO'd in both formal and informal presentation formats
- A successful candidate will have the experience to help guide the operation through formal policy and procedure creation, but will be able to roll up their sleeves and develop many elements of this in collaboration with other teams or at times, as a sole contributor.
- Uses Subjective, Objective, Convergent and Divergent means of analysis to understand the physical operation in collaboration with the many data sources across FBN.
- Where required, operate lift truck, skid steer and pallet jack
- Other duties as required
Minimum Qualifications
- 7 years of experience in Contract Logistics / 3PL / Distribution Center / Warehousing environment in a leadership role and/or a degree/diploma in Supply Chain Management, Logistics, Industrial Engineering, Finance or related field
- Must be able to travel ~8% of the time
Preferred Qualifications
- Certification in Hazardous Material Handling and/or professional Supply Chain organizations.
- Lean Management, Six Sigma Training or other Supply Chain Certifications (CPIM, CSCP, CLTD).
Characteristics
- Passionate about building world class networks that put the customer first
- Comfortable in a fast-paced, high volume start-up environment - working with a sense of urgency and being hands on.
- Core belief in Safety, Customer focus and Process.
- Highly independent, goal-oriented and solution driven
- Strong verbal and written communication skills
The following represents FBN's reasonable estimate of the US national average base salary range of possible compensation for this role based on market data and placement of internal employees: $108,000 - $115,000 + stock + benefits.
This salary range may vary based on geography and variations in cost of labor in some metropolitan areas. Beyond the above or adjusted to market salary range, FBN also offers all full-time employees competitive total compensation packages that include equity compensation, health and wellness benefits, and other various perks.
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