Job description

US Cargo, a subsidiary of Pitt Ohio, with terminals throughout Ohio & Pennsylvania is seeking an Full Time Operations & Customer Support (4pm Start) person for our Columbus, OH terminal.

US Cargo has been a specialized and highly successful leader in the courier and small package transportation industry, and continues to expand our transportation services to include LTL Freight. US Cargo prides itself on developing transportation services and solutions to meet our customer’s needs.

Responsibilities:

Operations: Provide administrative support for all facets of the operation.

• Conduct data entry, prepare various spreadsheets/reports, prepare driver paperwork, and compile billing information.
• Answer incoming phones; be initial point of contact for the terminal for driver’s day to day inquiries and customer issues. Act as communication liaison for terminal manager; coordinate with other US Cargo terminals as needed.
• Schedule pick ups/deliveries and communicate with all involved parties for adequate follow up and resolution.
• Participate in contract preparation and assist with insuring contract compliance with independent contractor drivers.

Customer Support: Provide coordination/customer service for one of US Cargo’s largest customers.

• Direct and manage drivers assigned to this account to ensure daily pick up/delivery of product, and schedules and customer procedures are being followed.
• Problem solve - coordinate solutions to customer service delays or other procedural issues.
• Approve all driver paperwork submitted for accuracy.
• Assist (as needed) on the dock for proper sorting and inventory of warehoused product.
• No work will be performed on the dock if freight includes hazardous material or needs the operation of a forklift.

Qualifications:

• Experience with Excel and Microsoft Word
• Excellent written and verbal communication skills
• Prior experience in customer service field
• Must have valid driver’s license with fewer than 2 moving violations within last 3 years
• Must pass criminal background check
• Ability to perform dock work, including lifting 30 lbs. repetitively both above and below the waist level; pushing, pulling, bending, stooping, standing and walking.

US Cargo, a subsidiary of Pitt Ohio, is a specialized and highly successful leader in the courier and small package transportation industry. US Cargo prides itself on developing transportation services and solutions to meet our customer’s needs.

We appreciate your interest in our company. To be considered for employment, you must go to our career portal and apply at us cargo.balancetrak.com.

US Cargo values diversity. Women and minorities are encouraged to join our team! EOE M/F/D/V

USC2

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Evening shift
• Monday to Friday
• Night shift

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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