Job description

Gaming Service Technician I

Please copy and paste below link to a new browser to apply for this position at IGT:

https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=7160&company=IGT

The Gaming Services Technician is responsible for performing a variety of duties related to the basic troubleshooting, maintenance, and repair of gaming terminals while in a casino and gaming service environment. The Gaming Services Technician will provide customer service to lottery, venue management and patrons.

Responsibilities:

• Performs installations, de-installations and relocations of video game devices.
• Troubleshoots video gaming equipment to determine cause of failure and perform necessary resolution, escalate when necessary. This may include swapping failed equipment, cleaning and/or repairing the malfunctioning component.
• Communicates effectively and efficiently with floor attendants.
• Assists in the resolution of player disputes.
• Using technical manuals in the repair/maintenance of Video Gaming devices.
• Performs regularly scheduled preventive maintenance.
• Routine maintenance on machines such as paper fills, bill jams and paper jams.
• Comprehensive understanding of rules and regulations within assigned jurisdiction and knowledge of venue specific policies within the assigned jurisdiction.
• Thorough understanding of company procedures necessary to service and maintain installed Video Gaming devices.

Qualifications

• High School graduate or GED equivalent
• One or more years of related work experience.
• Candidate must have strong mechanical reasoning skills and the ability to work independently.
• Will be required to apply for Gaming License in the appropriate jurisdictions.
• Limited travel between facilities.
• Will be required to perform services in the smoking areas of the facility.
• Physical requirements involve frequently lift up to 50 pounds, loads/unloads trucks, walking for periods of time, bending and squatting and depending on services required, having to be on hands and knees for a length of time.
• An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Work Location: In person

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