Job description
Cox Automotive Mobility Fleet Services keeps your fleet moving.
Headquartered in Indianapolis, Cox Automotive Mobility Fleet Services (CAMFS) has grown to become one of the largest fleet maintenance companies in the country.
CAMFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. CAMFS also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
CAMFS is currently hiring for a
General Manager, Major Markets to join our Mobile Operations Team to support future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!
Job Scope:
The Cox Automotive Mobility Fleet Services (“CAMFS”) business is organized into business divisions of Mobile Maintenance, Garages, and Fleet Management. As such, the General Manager (“GM”) is responsible for the profit & loss (“P&L”) of All Maintenance operations in an assigned Major Market. The GM leads a team of maintenance, sales and customer invoicing professionals and must direct the day-to-day business and operation in the assigned market. The GM must possess excellent leadership skills, a demonstrated ability to work cross-functionally, a thorough understanding of a P&L statement, and a strong Sales and Customer Service acumen. Working knowledge of IT tools, such as Microsoft Office products, particularly with advanced skills in Excel, Karmak software and an ability to quickly gain proficiency in proprietary company software (Web Wrench, and TRAIT) are paramount to excel in this role. The General Manager is responsible for a large portion of CAMFS’ financial results and, as a result, must be able to seamlessly navigate between tactical, daily operations and more strategic operations planning, forecasting, sales growth and change management. The GM has demonstrated he/she will lead change, actively manage through adversity, and can achieve financial and non-financial targets over multiple fiscal periods.
KEY RESPONSIBILITIES:
- Communicate the CAMFS agenda and priorities across all operations and gain commitment for achieving goals and priorities.
- Direct and approve budget activities concerned with all CAMFS businesses/operations in the market.
- Responsible for CAMFS revenue threshold driven through volume of garage and mobile service sales.
- Direct and provide oversight for multiple CAMFS activities including sales and marketing to drive new business and revenue sources through local mobile services sales and garage service sales, facilities and asset management and oversight of staff functioning in generalist roles.
- Connect with national services accounts to on-board and bridge service gaps.
- Evaluate operational efficiencies and opportunities, and offer necessary support, information and resources to achieve optimum results.
- Collect and use operational and sales data to evaluate technician productivity, forecast work volume, devise corrective plans to drive revenue sources and operational efficiencies, and present recommendations to senior leadership.
- Resolve highest priority operational and customers' service issues/complaints to minimize risk.
- Participate in the selection of talent, development of training programs, goal setting and performance management activities involving performance appraisals of direct reports.
- Collaborate with other leaders in the region/market to discuss operational challenges, provide insights on solutions and reach agreements on market relevant strategies.
- Collaborate with corporate teams to represent perspective on corporate initiatives.
- Build/deploy local advertising campaigns or sales promotions and participate on local trade shows, industry associations, etc. to promote CAMFS services.
- Connect clients with other Cox Mobility brands (Pivet) to bridge service and product gaps.
- Ensure that high standards of customer service are maintained in all departments in the market by institutionalizing and monitoring customer focused programs and practices across all operations.
- Set example of desired code of conduct.
- Encourage and build mutual trust, respect, and cooperation among team members across all CAMFS operations.
JOB SUMMARY:
Build Relationships
- Collaborate with other leaders on ways to achieve broader customer experience goals and efforts to maintain market share.
- Present and share insights to region/market leadership on solutions and changes to customer programs, employee issues, and operations.
- Collaborate with senior leadership on market relevant strategies including on-boarding of national accounts ensure consistency for Pivet customers
- Partner with the national sales organization on business development initiatives, promotions and campaigns
- Roll up summary of operational and sales activities to senior leadership
- Partner with talent management on technician hiring and retention strategies
- Collaborate with finance department on budget goal achievement.
Champion Change
- Serve as sponsor for new products and services (EV, Technology Deployment, Etc.
- Serve as sponsor for technician SAFETY and TRAINING programs
- Communicate the team’s vision, direction, and priorities across market
Develop Self and /or Others
- Determine and select talent required to manage local sales and operations. Provide guidance and direction and evaluate performance of direct reports.
- Reach out to other leaders to assess and discuss talent opportunities across CAMFS (look for opportunities to promote from within).
- Partner with HR business partner on ways to address employee needs for career satisfaction.
- Partner with HR to identify high potential talent and determine succession and retention strategies.
- Partner with corporate training department on programs that provide training and development opportunities.
Drive for Results
- Take ownership of the market business and make entrepreneurial decisions based on local market conditions that will gain market share and improve results.
- Direct and provide oversight for all market activities.
- Drive implementation of new service offering in the market
- Ensure CAMFS and CAM strategic and operational priorities, policies and procedures are operationalized across all levels and departments of the market.
- Direct and provide oversight for suppliers/vendors to ensure parts and supplies are sourced within budgetary and time stipulations.
- Develop a business case for change for new initiatives to drive revenue sources.
Focus on Customers
- Bridges service gaps for national customers.
- Connect customers with other CAM brands.
- Build relationships customers.
- Visit customer account sites.
- Ensure that high standards of customer service are maintained in all departments.
Value Others
- Set example of desired code of conduct for direct reports and across the market by being punctual, upholding CAMFS policies, creating an inclusive environment, etc.
- Plan and contribute to the development of team sessions with direct reports to synergize the team.
- Increase awareness of individual’s stylistic preferences across the team. Encourage agreements to navigate conflict within the team respecting stylistic preferences.
- Encourage and build mutual trust, respect, and cooperation among team members across all operations.
- Act in a way consistent and emphasize adherence with organizational values, professional standards, regulations and organizational policies.
- Advocate the value of diversity as a competitive advantage and offer options for increasing diversity in the workplace.
Establish Strategic Direction
- Use financial statements and operations data to evaluate employee productivity YOY, MTM, WOW.
- Use financial statements and operations data to forecast labor sales.
- Evaluate impacts service offerings to the customer.
- Generate options to achieve long-range local or national plans and seek perspective from senior leadership on organizational problems and opportunities to outline strategic priorities.
Decision Making
- Review financial statements, operations reporting, daily management and sales and performance data.
- Use data and insights provided by CAMFS and other external and internal sources to devise plans to drive revenue sources.
- Direct/approve budget activities needed to run the operations.
- Establish and implement local policies including additional attendance policies, community relations, local business partnerships, and business policies at the local level.
- Forecast work volumes and monitor staffing levels.
- Evaluate market performance against key performance indicators (KPIs.)
- Oversee implementation of corrective actions across all market operations.
Business Acumen
- Resolve escalated customers' service issues/complaints
- Resolve highest priority operational issues to minimize risk.
- Escalate employee relations issues to HR.
- Minimize risk to reach goals.
- Recognize and prioritize business propositions and processes that maximize opportunities.
- Leverage sources of market information to stay informed of industry trends and competitors in the market.
- Participate in local industry associations to stay current in industry trainings, trends, and other industry highlights.
Influence Others
- Communicate the CAMFS agenda and priorities across all operations
- Gain commitment from team for achieving goals and priorities
- Demonstrate sensitivity regardless of level/title, showing empathy and linking rationale of organizational goals to individual’s priorities.
Lead Teams
- Evaluate performance of direct reports. Conduct performance appraisals of direct reports.
- Monitor team performance and take necessary actions for the SAFETY of all employees.
- Seek input on continuous improvement opportunities.
- Plan and contribute to the development of team efficiencies.
- Encourage healthy conflict and resolution.
- Encourage and build mutual trust, respect, and cooperation.
Entrepreneurship
- Assess local trends with national accounts to understand customer needs and opportunities.
- Participate in local trade shows and conventions.
- Promote the CAMFS and its products and services in industry and trade associations.
- Build/deploy local advertising campaigns or sales promotions
- Coordinate sales events and campaigns in the market.
QUALIFICATIONS
- 10+ years of successful territory management experience in the commercial vehicle maintenance industry, ideally in a multi-state operation, with a disbursed and diverse team. Must have strong leadership and organizational skills
- Bachelor's degree in Business Administration, Management, Finance or a related field preferred
- Thorough knowledge of the trucking industry with direct experience in fleet maintenance. General understanding of the Department of Transportation (DOT), federal, state, and local regulations affecting vehicle maintenance operations.
- Experience in P/L management, basic financial modeling, data management and analytics, along with basic familiarity with legal, tax, compliance, and operational business processes.
- Strong Excel and data entry skills, and the ability to learn new platforms (such as CAMFS IT Systems, including Web Wrench, MobileFrame, RO Writer)
- Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization
- Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
- Ability to quickly build trust with other team members as well as external partners and vendors
- Demonstrated ability to multi-task and apply initiative and creativity on projects
- Positive attitude, good instincts and self motivation
- Excellent organizational skills and the ability to balance a variety of tasks
- Strong PowerPoint skills, and the ability to craft well thought presentation materials
REQUIREMENTS:
- Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.
- Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.
- Customer (Technician) Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in services; acts with customers/technicians in mind; establishes and maintains effective relationships with customers/technicians and gains their trust and respect.
- Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a highest level of accomplishment.
- Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he disagrees.
- Systems: Demonstrated ability to learn and use IT systems related to the repair and invoicing processes at CAMFS, including Karmak, Excel, TRAIT, and other systems.
- Interpersonal Savvy: Relates well to all kinds of people – up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers
Why Cox Automotive Mobility Fleet Services?
- Excellent benefits: An excellent medical, dental and vision plan with a zero premium monthly contribution option, a 401(k) plan with company match, a wellness program and more.
- Strong values: We're family owned, we value our people and we have created a culture based on strong values.
- Grow your skills: We'll set you up for success with great training, as you come on board and on an ongoing basis.
- Accelerate your career: History shows that strong performers can move up to a Lead or Manager role or follow other paths within our company.
- The stability of an industry leader: Our passion for quality work and excellent customer service have helped us dominate our market. Our customers include some of the nation's largest fleet operators.
- CAMFS is now part of Cox Automotive Group
There is nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling, owning, and using cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic and groundbreaking consumer brands like Autotrader ® and Kelley Blue Book®, while others are creating the future of automotive at industry-facing brands like Dealer.com ®, Manheim ®, NextGear Capital ®, vAuto ® and Xtime®. Cox Automotive is part of Cox Enterprises, a privately-owned, Atlanta-based company with revenues exceeding $20 billion. Cox Automotive is a global, family business that treats team members and clients like they are just that – family. For more information about Cox Automotive, visit www.coxautoinc.com.
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