Job description

We are seeking an experienced General Manager to join our team in the North Chicago Market. You will be responsible for developing, managing and promoting operational and sales excellence across a designated portfolio of locations. You will have direct ownership for leading, coaching, and developing high-performing teams ensuring proper execution and commitment to company standards in all aspects of the operation.

• You are an operator and a natural people leader with experience managing a diverse group of functions and departments.
• You will measure operational performance by the numbers, identifying underperforming metrics and generating strategic solutions in order to drive profitability and meet or exceed operational goals.
• You will be a “hands on leader” who is instrumental in hiring and motivating a winning team; role modeling honest communication, integrity, and a collaborative attitude.
• You have a passion for promoting service excellence by implementing best-practices, establishing priorities and providing support and guidance in order to successfully service our families.
• You are an individual who sees the big picture, acts decisively and focuses on creating an energized and collaborative environment.

We offer comprehensive benefits including Medical, Dental, 401k with a company match, Vision, Tuition Reimbursement, Employee Discount Programs, PTO and paid holidays and much more.

Responsibilities

• All aspects of your AOR's daily operations, including full P&L responsibility in order to facilitate growth within your markets.
• Review financial results against monthly and quarterly budget goals to ensure efficient operations and that all expenditures and costs remain within budgeted and cost guidelines. Takes a proactive approach to correct any deviation from financial budgets and performance.
• Act as an example of excellent customer service standards for internal and external customers by taking responsibility for escalated customer issues and working to provide timely and satisfactory resolution to complaints or problems.
• Provide motivational leadership to teams to accomplish goals and objectives while working within company guidelines.
• Facilitate weekly manager’s meeting to review staffing, development, and training needs and discuss operating and sales plans, objectives and results.
• Proactively recruit, hire, train and retain in accordance with company’s standards, programs and materials.
• Write and conduct timely performance reviews, create individual development plans, and provide regular follow up to ensure completion of goals. Provide ongoing follow-up, training and coaching to assist team members in achieving developmental objectives
• Manage merchandise and property inventory for each location within designated portfolio.
• Influence and manage relationships with vendors to ensure effective partnership in addressing needs for location or customers.
• Ensures compliance with workplace health and safety standards and plans
• Select and purchase all necessary material for operations within budgetary guidelines using approved vendors.
• Any other task or projects assigned.

Qualifications and Requirements:

• You havea strong combination of business operations, quality, continuous improvement, process development and management experience to provide unique business solutions.
• You have the ability to establish and maintain trust with all stakeholders – customers, business partners, investors, and coworkers – will be key in this essential role.
• You have the ability to develop effective methods of handling location issues including internal and external customer complaints and issues.
• You have excellent customer service skills.
• You have the ability to lead and develop teams.
• You have the ability to manage multiple departments within multiple locations.
• You have critical thinking skills of solving operational challenges.
• You are pro-active, understand urgency and prioritize getting tasks accomplished.
• You are detail oriented with the ability to multi-task competing priorities.
• You have excellent oral and written communication skills.

Education and/or Experience:

• Bachelor’s degree in business in Business or related; or equivalent professional experience
• Minimum five (5) years of experience in personnel management.
• Prior experience with client-facing service operations with a strong track record of process/operations field leadership and experience running complex operations of varied workflows and disciplines
• General understanding of accounting principles; specifically, budgeting procedures.

Other:

• You possess a valid state driver’s license and have access to a personal vehicle.
• Ability to obtain any additional state required licensure.

We are an EOE Employer

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Libertyville, IL 60048: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What motivates and excites you about this career opportunity?

Education:

• Bachelor's (Preferred)

Experience:

• Operations: 3 years (Preferred)
• Profit & loss: 3 years (Preferred)
• Cemetery or Funeral Home: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: One location

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