Job description
and Qualifications include:
- Genesys certification in Routing
- Experience in developing Routing workflows using Composer
- Experience in ECMA scripting
- Experience in designing, developing, and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
- Working knowledge of Genesys/Cisco Framework, reporting, routing, and multi-channel components
- Ability to architect routing design and development for new solutions that will be implemented for the customer
- Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
- Experience in troubleshooting routing issues in production on call
Education
- BS or MS in Computer Science or equivalent work experience
- Should be self-motivated, self-starter with clear communication skills who thrives working in a team environment
EEO Statement & Accommodations
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
IND123
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 06 2023
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
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