Job description
Job Description Summary
We have an exciting opportunity for an experienced leader with a proven track record in leading digital transformation. As an established digital leader, you will have the skills to influence at every level, imparting your digital knowledge and skills in a constructive, empowering, and collaborative way. In this role you will have overall responsibility for developing & executing a multi-year roadmap encompassing the entire digital product suite. Working collaboratively across the organization and reporting to the CMO, you will be the driving force behind our organization's digital transformation.
Job Description
We have an exciting opportunity for an experienced leader with a proven track record in leading digital transformation. As an established digital leader, you will have the skills to influence at every level, imparting your digital knowledge and skills in a constructive, empowering, and collaborative way. In this role you will have overall responsibility for developing & executing a multi-year roadmap encompassing the entire digital product suite. Working collaboratively across the organization and reporting to the CMO, you will be the driving force behind our organization's digital transformation.
Objectives of this Role
- Create a unified digital strategy and guest experience/journey across all guest facing channels (Web, Mobile App, etc.)
- Working across the organization, enhance the existing abilities of current channels and integrate data collection, customer targeting, and Sales & Marketing roadmaps.
- Ensure a consistent experience across all digital touchpoints.
- Drive digital innovation and serve as a cross-functional change agent across the organization
- Elevate self-service functionality (Reservations modification, Loyalty Point redemption, Folio management, etc.) and improve reliability of brand websites and mobile apps.
- Rationalize the back-end marketing infrastructure, and all marketing applications.
- Be a digital evangelist, championing the use of digital technology and practices to engender a digital mindset from the top down.
- Ensure collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystem
- Measure ROI on digital projects, fine-tuning approaches as needed to ensure we're investing in the right tools and resources.
Daily and Monthly Responsibilities
- Develop a clearly-defined and compelling digital strategy and product development roadmap for the company’s future.
- Lead, manage & motivate high-performing E-Commerce & Product Development team in the execution of a unified digital strategy.
- Oversee execution of all E-Commerce Marketing activities (Promotions, Merchandising, Content Management, Analytics, SEO, etc.)
- Ensure that all relevant digital initiatives are fully integrated into the strategic-planning process for leadership commitment, resource allocation and execution.
- Work with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business models.
- Own and centrally monitor the digital innovation project portfolio.
- Build, manage and continue to grow an internal and external digital innovation ecosystem.
- Identifying new tools and platforms – AI, digital, social, media – that can support, enhance and improve our performance.
- Work closely with HR to attract and retain top talent, and to build digital capabilities across the company.
Additional Job Information/Anticipated
Pay Range
Additional Job Description
- 15+ years’ experience in a similar role designing and launching digital platforms.
- Proven track record of leading successful digital transformation projects.
- Understand core business processes and associated technical solutions.
- Have an innovative and disruptive mindset, constantly looking forward.
- Experience managing and leading a digital team.
- Proven influencing and collaboration skills.
- Advanced degree in business, technology or engineering
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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