GM Dealership Product Delivery Specialist - Rome, NY
Full Time
Rome, NY 13440
Posted
Job description
Chevy / Buick / GMC Dealership: Product Delivery Specialist
The Davidson GM Supercenter is seeking a Product Delivery Specialist to join our Customer Experience Team! Train to become the subject matter expert on General Motors technology and provide our customers with product knowledge pertaining to the features, benefits, functionality and safety system of their vehicles during the delivery process. We are looking for individuals with excellent communication skills, a passion for technology, and a team first attitude!
Responsibilities
- Commit to becoming an expert and gain in-depth knowledge of our brand’s vehicles accessories and technology
- Field inbound phone calls and emails
- Give customers in depth information on owner’s manual and warranty
- Demonstrate features of the vehicle, both with test drive demos and walk arounds.
- Conduct after sale follow ups to ensure complete satisfaction
- Exhibit the ability to adapt to new processes quickly
- Attend product training or meetings as required.
- Willingness to cross train on other functions and maintain skills.
- Perform other duties as assigned.
Qualifications
- Prior experience working with customers and providing an exceptional experience
- Must be outgoing, articulate, familiar with technology & have the patience to teach
- Demonstrate a professional appearance, demeanor and communication style
- Steady work history and the commitment to starting a new career
- Personable, and willing to work as a member of a team towards a common goal
- Excellent verbal/written communication, and strong presentation skills
- Work effectively as a team member as well as an individual
- Willing to work evenings and Saturdays
- Must be at least 18 years of age and have a valid U.S. Driver's license
Benefits and Growth Opportunities
- We offer great benefits including vacation, holidays, medical, dental, vision, 401(k) with employer match, Employee Assistance Program and more.
- We offer advancement opportunities within a large organization.
- We are an Equal Opportunity Employer.
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