Summary

The Group Rooms Coordinator will manage group reservations and group rooms inventory as part of the event planning process.

Responsibilities

• Ensures all group reservations and blocks are entered and maintained accurately.
• Handles all contracted VIP and upgrade accommodations
• Maintains relationship with Event Managers and clients up to arrival, for all matters pertaining to guest room usage
• Tracks no-show and wash history, monitors group pickup, manages rooming list changes, and tracks the inventory for individual call-in groups.
• Prepares and submits various reports, including the tracking/posting of group comps and rebate/commission calculations.
• Prepares for and attends group resume and pickup meetings as well as pre-convention meetings.
• Maintain and audit cut off dates and room inventory for all groups coming to the hotel.
• Answer all questions from the reservation agents or assist with guests with group questions.
• Report any group pick up concerns to the Reservations Manager and the Director of Revenue Management.
• Monitor room type availability daily to ensure group blocks are balanced.
• Has strong technical acumen and attention to detail related to routing, billing, and auditing.
• Reservations duties and responsibilities outside of managing group room blocks will be expected. This includes answering calls in a timely and friendly manner, maintaining systems accuracy, working closely with sales managers for VIP and corporate reservations, providing guests with hotel and facility information, and more.

Qualifications

• High School Diploma or equivalent

• Proficient computer skills on Microsoft Office, Excel, and Word

• Excellent and professional written and verbal communication skills

• Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.

• Ability to multi-task while working on up to 50-60 future groups.

• Previous guest service experience preferred

• Must have flexible schedule and able to work days, weekends, and holidays

• Must be able to sit or stand for long periods of time

What You Will Love About Us:

• Come join our amazing location in Olympic Valley, CA in the Lake Tahoe Area

• Discount hotel stays for colleagues, friends and family

• Wellness & Tuition reimbursement

• Complimentary parking

• Complimentary meals during work hours

• Hyatt Perks which includes thousands of national and local partners for various discounts

Wellbeing

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• Health, Dental, Vision Insurance eligibility after 30 days of employment

• 401(k) Retirement plan & Hyatt stock purchase plan.

• Paid Parental Leave

• Complimentary Golf

• Discounted Ski Passes!

Who We Are:

• At Hyatt, we believe in the power of belonging and cultivating a culture of care where our colleague’s become family. Since 1957, our colleagues and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 1,500 hotel, all-inclusive, and wellness resort properties in 70 countries across six continents.

• We turn trips into journeys, encounters into experiences and jobs into careers. As we continue to grow—we never lose sight of what’s most important: People

Why Now?

• We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel—and we are looking for passionate change makers to be a part of our journey. At the heart of Hyatt is our shared belief that hospitality is more than just a job—it’s a career for people that care

How We Care for Our People:

• Wellbeing is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last nine years.

• We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion:

• Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

• Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Reality Check:

• Research shows that women, people of color and others who belong to historically - excluded groups tend to apply to jobs, only if they met all of the job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better

Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing