Job description

Victra GTC Workforce Analyst

Why Join VICTRA

Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Guest, Every Time is the foundation for how we approach every day at VICTRA.

Becoming a Workforce Management Team Analyst at VICTRA, you will help shape our guest experience. As a Team Member your mission is to achieve sales targets while maintaining the highest-level personal integrity and providing world class customer experience. Through professional training, we give you the tools and skills necessary to take ownership of your performance while being a part of the Victra family.

Are you a person who thrives in a competitive atmosphere, while having fun with your Team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today!

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

Here are the Core Responsibilities: 

• Generate and Review Master scheduling sheets for full weekly hours each week
• Process all Time off requests into master sheets
• Update and schedule employees into Verint across all lines
• Schedule expected Offline time, and advanced time off requests via L.O.B. expectations
• Provide scheduled hours and schedule expectation to managers and lob directors for approval prior to publishing.
• Review Heat maps and forecasting data to provide scheduling adjustment Recommendations to the LOB
• Correct any noted scheduling inaccuracies and maintain active agent audits
• Provide detailed recommendations on schedule adjustments due to forecasted need

Here is what we can offer you in exchange for your world-class work:

• Dynamic base pay and commissions tied to individual programs.
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Team Member Resource Groups
• Career Advancement Opportunities

What we are looking for...

Motivated individuals who thrive to make the best of every day while working in a competitive environment and who are energized by change.

You will need to have:

Required Qualifications:

• High School Diploma (Undergraduate or some college preferred)
• 2 years WFM or relevant call center experience preferred
• Proficient with computers (I.E Excel, Teams, forms, ETC)
• Legally authorized to work in the United States
• Business Casual Dress Code
• Willingness to work evenings, weekends, holidays as needed
• At least 18 years old
• Reliable transportation
• Strong work ethic and communication skills

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information. Different makes us better.

Job Types: Full-time, Permanent

Pay: $18.74 per hour

Benefits:

• 401(k) 4% Match
• AD&D insurance
• Dental insurance
• Disability insurance
• Family leave
• Flexible spending account
• Flextime
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Prescription drug insurance
• Tuition reimbursement
• Vision insurance

Compensation package:

• Hourly pay
• Weekly pay

Experience level:

• Under 1 year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Winterville, NC 28590: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SQL: 1 year (Preferred)

Work Location: One location

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