Job description

Our growing company is hiring for a guest services representative.

Responsibilities:

• Supply guests with directions and information regarding any local areas of interest, property amenities, services, and hours of operation
• Maintain regular communication between all departments, both verbally and written, via email, front desk log book, and shift summaries
• Provide World-Class Guest Service to all guests and staff
• Input guest feedback into Guest Service Recovery system
• Respond to online and telephonic guest feedback and correspond accordingly
• Resolve guest concerns efficiently and effectively
• Knowledgeable of all park information, policies, and procedures
• Ability to sit, stand or walk for long periods of time
• Handling inbound customer calls on the Customer Service Hotline

****Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.****

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Miami Lakes, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)
• Hotel guest services: 1 year (Required)

Language:

• Spanish (Preferred)
• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: One location

jackharris.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jackharris.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jackharris.com is the ideal place to find your next job.