Guaranteed is a care company that makes tough moments easier. By blending at-home treatment with cutting-edge technology, we’re here to deliver care how you want it. Guaranteed is backed by some of the best investors in the game (including: BrandProject, Precursor, Springbank Collective, Lakehouse and Cake Ventures) and have raised $6.5 million in seed funding - one of the largest seed rounds for a Black female solo founder.

Our goal is to provide tech-enabled hospice services in a hybrid setting: best in class in-person and telemedicine care. Our care providers are highly-trained healthcare professionals focused on support, comfort, and dignity. We are obsessed with providing for patients and families and want to change the cultural conversation around death.

Who You Are

• You are obsessed with patient-experience and delivering excellence in care, support, and comfort through technology.

• You are driven, in work and in life, by your compassion for people.

• You believe the US Healthcare system is deeply problematic and inequitable, and you want to help architect a solution.

• You are always learning new things from your friends, you colleagues, your communities, and the world.

• You thrive when building alongside diverse teams, opinions, and cross-discipline roles.

• You are more than comfortable in a 0 to 1 startup. You manage yourself as well as anyone else and you love iterating quickly.

Who We Are

• We are equally obsessed with patient-experience, and also caregiver-experience, family-experience, and care provider-experience. We strive to support everyone affected by death.

• We are compassionate by nature.

• We dream of healthcare systems that are more equitable and more human - and we work everyday to make them that way.

• Medicine often ignores end of life care - we don’t. We talk about death. We talk about dying, about grief, about losing our patients and losing our loved ones.

• We love teaching what we know and bringing humility to what don’t.

Summary

The Head of Clinical Operations is responsible for the overall direction and growth of hospice virtual and clinical services. This role will be crucial in ensuring we have an efficient and frictionless experience for our clinical team across hospice teams with virtual and in-person responsibilities. In this, you will oversee staffing decisions, operational structure, tools and resource selections, as well as the expansion of our products and services for our hybrid hospice care.

The cornerstone of this role is to maintain the quality of patient care in accordance with the Guaranteed’s objectives and policies, through planning, coordination, implementation and evaluation of the hospice services provided.

Job Responsibilities:

• Build, launch and oversee a comprehensive at home and hybrid hospice care business from scratch.

• Strategically grow hospice clinical and virtual care staff across multiple regions.

• Integrate virtual care with current services to ensure true hybrid care capabilities.

• Collaborate closely with the Product & Engineering team to develop comprehensive platform and offerings.

Skills and Toolset You'll Need to Bring:

• Work experience with both in-person and telemedicine operations

• Knowledge of incorporating technology into clinical services

• Deep understanding of the variety of digital technologies need to execute virtual care, like synchronous tools, asynchronous applications, audio digital tools, digital self-care tools, and remote home monitoring.

• Ability to keep big-picture focus while managing short term chaos inherent in scaling a startup from 0 to 1.

• Capacity to identify and report financial implication of strategy, staffing, and operating decisions.

Nice to Haves:

• Experience working in an industry with regulatory hurdles (e.g., transportation, cannabis, alcohol delivery).

• Familiarity with working in startup environment; specifically, from 0 to 1

Relevant Experience:

• Previously employed by a hybrid and/or virtual care

• 2+ years of experience in telemedicine

• Familiarity with transitioning a traditional healthcare offering to into digital healthcare offering

• Product technology background

• Clinical care background

New York City - Full Time

Salary Range: $135,000 - $165,000

Guaranteed is a black-, queer-, women-led organization and we are an equal opportunity employer. You will find psychological safety here with any intersection of any identity and we welcome the chance to meet and support you.

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