Health Center Supervisor

REPORTS TO: Sr. Manager, Health Centers
STATUS: Exempt/Salaried

ABOUT PPTNM
Planned Parenthood of Tennessee and North Mississippi is one of Tennessee's oldest and largest private, non-profit health care agencies. For over 75 years, PPTNM has remained committed to providing high-quality, affordable reproductive services and education throughout Tennessee, north Mississippi, and parts of Arkansas and Kentucky. We have four health center locations in Tennessee - Memphis - Midtown, Memphis - Summer/I-240, Knoxville and Nashville.

Our mission is to improve health and well-being by providing high-quality, nonjudgmental sexual health care, honest and accurate sexuality education, and reproductive health and rights advocacy.

COVID VACCINATION REQUIREMENT FOR CANDIDATES SEEKING EMPLOYMENT:

PPTNM, as both a healthcare provider and a participant of Medicare/Medicaid, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants. PPTNM has therefore implemented a requirement that all employees be fully vaccinated. Candidates seeking employment with PPTNM will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law, and (2) submit proof of vaccination by their start date as a condition of employment with PPTNM.

JOB SUMMARY
The Health Center Supervisor (HCS) is the “point person” on the ground at each health center working under the direction and in partnership with the Sr. Manager, Health Centers (SRMHC) and the Chief Clinical Officer (CCO), assisting in the effective supervision and daily operations of the health center and health center staff. In conjunction with the SRMHC; HCS guides staff in following established policies, procedures to ensure compliance with quality assurance; customer service, and productivity standards.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Health Center Operations:

• Assists the SRMHC with all interviewing and hiring of health center staff and ensures successful and compliant onboarding of all new hires
• Responsible for cross-training in all Health Center functions and fully participates in all health center efforts related to patient care, customer services, productivity and clinic flow.
• Responsible for the inventory management. Ensuring accurate count and ordering
• In collaboration with the SRMHS and CCO assist with performance management items i.e., (coaching/feedback, disciplinary action and performance reviews)
• Consult with and promptly report incidents to the SRMHC as appropriate.
• In partnership with the SRMHC create staff schedules and the applying of patient template schedules in EMR/EHR (opening and making changes to templates as directed by SRMHC and CCO)
• Secondary point of contact for patient escalation if not able to be resolved by the Patient Flow Coordinator. Escalate all issues to the SRMHC as next point of escalation as needed and for awareness
• Responsible for management of time off requests, timecard and payroll management
• In partnership with the SRMHC, establishes and monitors appointment procedures, center scheduling, and center flow to meet center goals.
• Performs other duties as assigned.

Revenue Cycle:

• Responsible for reconciliation and closing, and submission of required reports to the Accounting & Finance department. Including daily deposit management
• Assist with the correction of billing and charging errors
• Performs other duties as assigned.

Risk & Quality Management:

• In partnership with the SRMHC assists with ensuring that all patient services’ manuals (protocols of practice, policies and procedures, lab, OSHA, CLIA, etc) are current and all regulations are implemented and followed in an effort to maintain quality assurance standards in the center.
• Ensure all health center staff understands and follows all local, state, federal, PPFA and other regulatory agency practices and protocols.
• In conjunction with the Sr. Manager, Health Centers assist with implementing the PPTNM quality assurance plan as it relates to health center activities. Ensures appropriate training for staff in these areas.
• Responsible for ensuring compliance in HIPPA privacy, protocols and policies
• Support the Medical Management team with ensuring compliance with the Medical Standards and Guidelines (MSG’s)
• Performs other duties as assigned.

Role Competencies

• Business Analysis: Basic: Demonstrates basic knowledge and ability and, with guidance, can apply the competency in common situations that present limited difficulties.
• Business Partnering: Intermediate: Demonstrates solid knowledge and ability, and can apply the competency, with minimal or no guidance, in the full range of typical situations. Would require guidance to handle novel or more complex situations.
• Change Management: Basic: Demonstrates basic knowledge and ability and, with guidance, can apply the competency in common situations that present limited difficulties.
• Client Focus: Provides seasoned advice
• Fostering Communication: Adapts communication
• Inventory/Supply Management: Basic: Demonstrates basic knowledge and ability and, with guidance, can apply the competency in common situations that present limited difficulties.
• Managing Conflicts: Addresses critical existing or potential conflict
• Managing People: Manages a small team and implements people management practices.
• Performance Management: Basic: Demonstrates basic knowledge and ability and, with guidance, can apply the competency in common situations that present limited difficulties.
• Planning and Organizing: Plans and organizes group activities
• Problem Solving: Solves standard problems
• Revenue and Profitability Management: Basic: Demonstrates basic knowledge and ability and, with guidance, can apply the competency in common situations that present limited difficulties.
• Self-Awareness: Recognizes and understands own emotions and drives, including disruptive emotions and thoughts. Understands the effect of external factors on oneself.
• Team Leadership: Facilitates achievement of team results
• Teamwork: Coaches others/resolves conflicts

KNOWLEDGE, SKILLS, AND ABILITIES FOR THIS POSITION:

• Alignment with the mission and values of Planned Parenthood.
• Able to demonstrate behaviors that represent the Affiliate’s Workplace Values.
• Attention to detail and accuracy in work is critical.
• Excellent written and verbal communication skills.
• Strong organizational and computer skills, including MS Word, MS Excel and health care administrative software.
• Must be an effective time manager, able to work without direct supervision, and demonstrate sound judgment and decision-making skills.
• Must be able to interface positively with patients, staff, donors, and volunteers.
• Must have integrity, energy, and enthusiasm.
• Accepts a flexible work schedule including weekend and evening hours as necessary.
• Must be able to drive with valid license and insurance and lift and carry 25lbs. unassisted.

JOB REQUIREMENTS:

EDUCATION: Associates or Bachelor’s Degree (Preferred), preferably in management or health care, or equal work experience.

EXPERIENCE: Supervisory/management experience with at least one year in health care environment preferred.

COMPENSATION/BENEFITS PROGRAM:

• Competitive base salary commensurate with experience
• 100% Employer paid Medical, Dental, Basic Life/AD&D, STD, LTD (Employee Only Coverage)
• Voluntary Vision, “Buy-Up” options on Basic Life, Spouse, & Dependent
• 401(k) plan with matching opportunity
• Plum Benefits & Pet Insurance
• Starting PTO of 15 vacation days within first year (pro-rated based on start date), 2 Floating Holidays and 10 Paid Holidays

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to be an accurate reflection of the current job, management reserves the right to review and change this description as needed to maintain business goals and accomplishments. Job descriptions are reviewed periodically. This job description is not a contract.

E-VERIFY PARTICIPATION:

PPTNM participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.