Job description

The Position:

Motion Picture Industry Pension and Health Plans (MPI) is seeking a Receptionist to work within our Visitor Center with strong customer service and teamwork skills, and a sincere desire to help others with empathy, care, and compassion within a dynamic, multifaceted environment.

Essential Duties and Responsibilities:

• Assist walk in visitors without appointments
• Assist with in-person and Zoom appointments
• Perform witnessing services on various MPI forms and documents.
• Assist with appointment screening and scheduling activities including:
• Perform screening callouts to Participants who have made online appointments
• Schedule manual appointments for Health and Retirement Benefits
• Monitor the Visitor Center voicemail box and return calls
• Assist visitors with their questions, unresolved issues, and escalations.
• Support Retirement Services Activities:
• (a) Correspond with Participants to request forms and documents
• (b) Send Pension and IAP applications and packets to Participants
• (c) Monitor/track incoming forms/documents for Pension and IAP refund applications, Retirement Benefits mailboxes, Unity tickets, email, and WebEx requests.
• (d) Send completed forms and documents for imaging
• (e) Assign applications/forms/documents to Retirement Benefit Analysts for review/approval.

• Interact with other departments via phone and email to help with participant inquiries and successfully resolve issues and escalations.
• Perform other duties as assigned.

Qualifications, Skills & Experience:

• Bachelor’s degree or High School diploma
• 1-2 years’ equivalent experience in a relevant customer service or healthcare setting.
• Strong customer service skills and the ability to answer complicated questions, assist with resolving issues, and escalate issues as necessary in an accurate and effective manner.
• Prioritization skills and the ability to work in a dynamic, multifaceted environment.
• Intermediate or better proficiency with MS Outlook, Excel, and Word.
• Familiarity with internal messaging system.
• Strong oral and written communication skills.
• Strong analytical and research skills. Must be detail oriented, with the ability to multi-task and meet scheduled deadlines.
• Professional phone and in-person etiquette, appearance, and demeanor.
• Excellent attendance, punctuality, and reliability.
• Ability to work independently.
• Ability to interact with staff at all levels of the organization.
• Excellent judgment, integrity, and strong work ethic.
• Ability to accept direction and developmental guidance from supervisor.
• Bilingual (Spanish) speaking a plus.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the job requirements.

Work is performed in a standard office environment. While performing the duties of this job, the employee is required to:

• Sit
• Stand or walk
• Extensive time spent working on the computer
• Talk and hear
• Use hands
• Reach with hands and arms

Vision abilities required by this job include close vision and the ability to adjust focus.

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Types: Full-time, Temporary

Pay: $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Office

COVID-19 considerations:
Employees must be fully vaccinated against Covid-19. Work spaces are socially distanced and high touch point areas are disinfected frequently.

Ability to commute/relocate:

• Studio City, CA 91604: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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