Job description

About the Company

Revenue Enterprises is an industry-leading Colorado-based customer service call center offering Revenue Cycle Solutions, specializing in Self-Pay Patient Billing, Debt Recovery & BPO Patient Support Services.Our experts deliver proven revenue cycle solutions to healthcare organizations nationwide. Revenue Enterprises offers customized billing solutions that benefit our healthcare clients and their patients. We operate on the principles of integrity, passion, and respect. Embodying these three simple words helps us set the standard in revenue cycle solutions to deliver the best in outstanding patient experiences and results. They’re not just our founding values. They’re the foundation of our approach and our client's success.

About the Job

Would you like to help patients and their families to better understand their medical bills and provide them with options to resolve them? Are you looking for a career with a solid company with stable hours (Monday-Friday, 8am-5pm) and great benefits, where the customer service you provide, and your contribution is valued? Are you seeking options to work from home or work in an office? We would like to talk to you! We are looking for full-time, caring, and talented Healthcare Customer Service Representatives to make a long-term home in our organization. In this important role, you will work with patients and their families to explain their medical bills and negotiate affordable payment terms.

What you’ll do:

· Use your passion for helping others to provide outstanding customer service and collaborate with patients over the phone on affordable payment plans and settlements, and taking payments by phone

· Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families to understand their bill, answering questions about their debt and medical billing process

· Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow ups in our software systems throughout each day

· Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus

· Continuously improving, with supportive coaching / feedback from your manager and team leads and ongoing training via lunch and learn sessions

Requirements:

• Must be a Colorado, Montana, OR Wyoming resident
• 2+ years professional experience, with demonstrated history of retention
• Experience in customer service and/or healthcare preferred (but not required)
• Familiarity with healthcare billing processes (preferred but not required)
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
• Bilingual a plus! (Spanish/English)
• Typing 40+ WPM with 90% accuracy preferred

Benefits & Pay

Hybrid work model – One day of in office training required, 0 - 100% remote after that - your choice! We have a beautiful office located in Aurora, Colorado.

At Revenue Enterprises we offer a highly competitive compensation package and invest heavily in employee satisfaction, professional development, and retention. You will have the opportunity to be an integral part of an established organization where your voice matters.

· Salary Range - $37,440 - $41,600 per year, depending upon experience, plus Bonus Pay Opportunities (up to $550 per month in additional pay).

· Company provided equipment (monitors, laptop, headset, mouse, keyboard, 30ft internet cable)

· Health, Vision, and Dental Insurance

· Life Insurance and Disability

· Generous PTO accrual from day 1

· 401(k) plan with company matching

· Employee Assistance programs and discounts via LifeMart

· $500 Retention Bonus after 6 months of employment

We are committed to an inclusive and diverse work environment. Revenue Enterprises is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

Job Type: Full-time

Pay: $37,440.00 - $41,600.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Signing bonus

COVID-19 considerations:
Due to Covid-19, we have transitioned primarily to a remote workforce (optional) after your initial training and paperwork. You may be required to work in the office if you develop performance concerns or have an inadequate home work environment.

Work Location: Remote

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