Job description
We are now seeking an experienced, dedicated, and customer-focused Healthcare Customer Service Professional to join our team. As a Healthcare Customer Service Professional, you will be responsible for providing excellent customer service to our clients, addressing customer inquiries by phone, email, and other channels, and correctly and swiftly responding to customer requests.
Responsibilities:
Respond to customer inquiries in a timely and accurate manner
Troubleshoot customer service issues
Provide accurate information and advice on healthcare-related topics
Record customer interactions in the customer service database
Develop and maintain relationships with customers
Work collaboratively with other departments to ensure customer satisfaction
Monitor customer feedback to identify areas for improvement
Ensure all customer service policies and procedures are followed
Provide feedback on customer service training initiatives
Pay ranges from $75,000 - $85,000
Experience in a customer service role is a plus
Excellent verbal and written communication skills
Knowledge of HIPAA rules and regulations is a plus
Proficiency in Microsoft Office Suite
Ability to operate in a fast-paced environment
Strong problem-solving, organizational, and multitasking skills
Join a community devoted to your personal and professional development.
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