Help Desk Analyst Assoc
Job description
Essential Functions
Provide coverage for all calls and emails from end users to Information Technology Help Desk during designated hours.
Troubleshoot basic computer software, hardware and peripheral issues.
Log, document, and resolve or refer technical questions and problems.
Coordinate with other IT personnel to resolve problems requiring escalation to next level of support. Update end users on status of problem resolution.
Acquire working knowledge of computer software, hardware and peripherals in order to support end users.
Associate's degree preferred with a major in Information Technology or related field
Combination of education and years of computer-related experience may be substituted for degree
Experience
Preferred- Less than 2 year(s): Previous help desk experience preferred
Education
Preferred- Associates or better in Information Technology or related field
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