The McIntire School of Commerce at the University of Virginia is seeking a Help Desk Assistant This position is responsible for providing administrative coordination and support for the operations of the McIntire Help Desk. Competitive applicants will also provide tier 1 technical support as needed to McIntire users. The mission and goal of the McIntire Help Desk is to provide courteous, professional, "white glove" logistical and technical support to students, faculty, and staff of the McIntire School of Commerce.

The University of Virginia is one of the highest ranked public universities in the United States, and the McIntire School of Commerce (www.commerce.virginia.edu) awards a Bachelor of Science in Commerce, and Master of Science degrees in the Management of Information Technology, Business Analytics, Commerce, Accounting, and Global Commerce. McIntire is recognized for excellence and innovation in undergraduate and graduate business education and scholarship. The McIntire School is dedicated to educate and inspire students to become visionary leaders who shape global business with integrity, purpose, intercultural fluency and a fundamental understanding of how commerce can contribute to the common good for all. We are committed to a policy of equal opportunity for all persons and welcome diversity in all forms.

What you will do:

Administrative duties

• Manage a team of 7-8 Help Desk student workers - set their schedules, approve time cards, work with Help Desk manager to hire/fire student workers as needed

• Work with UVA Information Technology Services (ITS) to manage all service requests on behalf of the School

• Work with UVA Facilities Management on all requests for new or replacement door keys at the School; ensure the Help Desk has an appropriate stock of replacement/spare keys at all times

• Manage all purchasing requests for the McIntire IT Operations group

• Work with the McIntire business office to ensure purchases are properly reconciled

• Edit technology and facility content on the MyMcIntire employee/student "portal" as directed

• Manage communications to the McIntire community (using digital signage, mass email, or other approved tools) as directed

• Perform other admin duties as assigned

Technical responsibilities

• Occasionally provide coverage at the McIntire Help Desk (via email, phone, or in person)

• Create tickets in response to user requests

• Perform basic "Tier 1" troubleshooting and tech support, following the provided training materials

Qualifications:

• High School Diploma, with at least one year of administrative assistant experience

• Must have experience using Microsoft Office

• Must have excellent verbal and written communication skills

• Must be comfortable using technology and learning new systems

• Must be detail-oriented with strong organization skills, and must have the ability to manage multiple tasks in a busy environment

• Preference will be given to candidates with previous UVA experience

Anticipated hiring range: $18.00 - $21.50 / hour

The selected candidate will be required to complete a background check at the time of the offer per University Policy.

TO APPLY:

Please visit UVA job board: https://uva.wd1.myworkdayjobs.com/UVAJobs and search for "R0039614"

Complete an application online and attach:

• Cover letter to include your interest, knowledge, skills, abilities or experience related to the position as well as your interest, knowledge, skills, abilities, or experience that support excellence through diversity, equity, and inclusion (Inclusive Excellence - Statement Guidance for applicants can be found here, https://eocr.virginia.edu/Contribution-IE-Applicants)
• Resume or CV

PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search "Find Jobs"

***Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration. ***

For questions about the application process, please contact Rhiannon O'Coin, Senior Academic Recruiter, rmo2r@virginia.edu

For more information about UVA and the Charlottesville community please see www.virginia.edu/life/charlottesville and https://embarkcva.com/

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.