Job description

Help Desk Service Specialist

11331 W Chinden Blvd., Boise, ID 83714

Idaho Office of Information Technology Services – ITS

ID - ITS Help Desk Service Specialist 3 (704382)

Duration: 12+ months

M- F

• State of Idaho - Office of Information Technology Services (ITS) is looking to fill TWO short-term contract positions. Resources will provide basic service desk and hands-on desktop support.
• This is a roving, ONSITE position based out of the ITS office (11331 W Chinden Blvd., Boise) but resources selected will be responsible for serving multiple locations, including local (Treasure Valley) agency customer locations on the Chinden Campus, Capitol Mall, as well as Idaho Department of Correction locations and other locations as needed (see list below). Work locations will vary depending on need. All locations are within the Treasure Valley. If sent to an agency for work, it would be for the entire day. The resource won’t be traveling to multiple locations in a single day. Once fully trained in the role, the selected resources could potentially be traveling to a different agency up to every day in the area. Long distance or overnight travel will not be asked of the resource.
• Responsibilities in this role will include:
• New computer deployments
• Managing user and computer accounts in Active Directory (AD), Office 365, and Exchange.
• Manage software licensing.
• Receiving telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
• Determining the nature of the problem; root cause; provide basic troubleshooting.
• Documenting support responses in the ITS Service Desk Ivanti ticketing system.
• Escalating problems in accordance with defined ITS procedures.
• Assisting users with problem solving steps.
• Communicating accurate and useful status updates.
• ITS will supply computer, phone, and work environment necessary to fulfill the duties as described above.
• Candidates must be able to lift up to 50lbs and move computer equipment between locations.
• A rental car may be used in the event equipment needs to be transported between locations. If traveling between multiple site locations during a single day, contractor will be eligible for mileage reimbursement at the current state/federal reimbursement rate if driving a personal vehicle.

Work locations will include, but are not limited to, the following locations:

Information Technology Services, 11331 W Chinden Blvd., Boise, ID 83714

• Idaho Division of Veterans Services, 320 Collins Rd, Boise, ID 83702
• Idaho Dept. of Correction (Central Office), 1299 N Orchard St., Boise, ID 83706
• Idaho Dept. of Correction (District 4), 2161 Old Penitentiary Rd., Boise, ID 83704
• Dept. of Administration, 650 W State St., Boise, ID 83702
• Dept. of Environmental Quality, 1445 N Orchard St., Boise, ID 83706
• Dept. of Environmental Quality, 1410 N Hilton St., Boise, ID 83706
• Idaho Dept. of Agriculture, 2270 Old Penitentiary Rd., Boise, ID 83712
• Dept. of Fish & Game, 600 S. Walnut St., Boise, ID 83712

Job Types: Full-time, Contract

Pay: $25.00 per hour

Schedule:

• 8 hour shift

Work Location: One location

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