Job description
At least 1 year hotel experience, preferably with working knowledge of FOSSE PMS
Contributes general knowledge and skill to the information technology discipline to support team and/or department objectives. Generally, works under close supervision or within well-established guidelines to complete routine tasks. Requires shift work as the Help Desk operates 24x7x365.
- Established work history of strong customer service
- Ability to effectively facilitate complaint resolutions
- Strong communication skills (written and verbal)
- Skilled at listening and persuading
- Strong team orientation
Job Types: Full-time, Contract
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Experience:
- Property management (PMS): 1 year (Required)
- Help desk: 5 years (Preferred)
- FOSSE: 1 year (Required)
Work Location: Remote
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