Job description

- Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment
(networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
- Basic understanding of SCCM client troubleshooting
- Knowledge of Windows OS and related configuration
- Basic knowledge of Backup technologies
- Ability to work in a team and independently
- Ability to multitask and prioritize work
- Ability to adapt to new processes and procedures
- Ability to work in a fast paced environment.
- Ability to handle and safeguard confidential information
- Excellent oral and written communication skills
- Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction
- Ability to convey technical issues and material to non-technical end users and managers
- Must have excellent customer service skills

H. S. diploma/ college degree/ Military coursework , preference for a focus in computer science

Minimum 1-2 years of experience providing IT support services required, end user support experience preferred

Job Types: Part-time, Full-time

Salary: $24.00 - $26.00 per hour

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: Remote

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