Job description

Candidate will be a member of the District 7 Support Team located in Harrisburg. This team member will report daily to PEMA Headquarters (located at 1310 Elmerton Ave, Harrisburg, PA 17110) with the possibility of assisting at other facilities within the District 7 coverage area around Harrisburg. First two weeks of employment will be 100% onsite on the 4th floor of The Keystone Building (located at 400 North Street, Harrisburg, PA 17120) for training purposes. There is metered parking for the Keystone Building. There is free parking at PEMA HQ. The work hours for this position will be 8 AM – 4 PM with an half hour "working" lunch. (FYI the actual work times may be subject to change by no more than an half hour before or after).

All security, health and safety requirements of the PEMA facility must be met by the candidate. Mask mandates are in place.

This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required

• Keep all support tickets up to date and well documented

• As required, provided documentation on issue resolution for other teams

• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Job Type: Contract

Salary: $18.00 - $25.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Harrisburg, PA 17111: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Work Location: One location

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