Omni Air International is a private airline providing tailored passenger and government charter services. Were committed to exceeding expectations, with satisfaction and safety as our measure of success.

We pride ourselves on providing our employees a work experience built on family values. Our employees contributions impact the lives of passengers on a daily basis. Our comprehensive benefits package is designed with you in mind. Medical, dental, vision, company paid life insurance, 401K with company match, employee assistance program and more!

The Help Desk Technicians are the first point of contact for OAI employees and contractors seeking technical assistance for information systems issues. They serve as members of the Information Services (IS) team by providing first response technical support over the phone, and in person. Help Desk Technicians are under the supervision of the OAI IS full time staff. Duties shall include but are not limited to the following:

• Primary responsibility is user support and customer service, i.e. must be present and visible in the Help Desk and available to users requiring technical assistance
• Respond to questions from callers and walk-ins; remotely assist OAI employees and contractors with technology problems in offices, remote sites, and residences; assist in person with problems in IS Training Room.
• Learn fundamental operations of commonly used software, hardware, and other equipment
• Follow standard IS Help Desk operating procedures, and accurately log all Help Desk contacts using call tracking software
• Accept general responsibility for IS Training Room and ensure it is ready for use by stocking paper and toner in printers, push in chairs, restart frozen computers, etc.
• Become familiar with available help resources; stay updated on OAI information technology changes or problems
• Become familiar with OAI policies, services, and staff
• Direct calls to appropriate IS staff as necessary
• Maintain reasonable discipline and decorum in the Help Desk and IS work areas
• Take On-call rotation
• Perform other duties as assigned by select OAI IS full time staff